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User412400
Contributor I
July 31, 2023
Answered

spotify service missing

The Spotify service is no longer available in my Sonos system and I’m unable to re-add it?

 

 Anybody else having any issues?

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    Jamie A
    Jamie AAnswer
    Sonos Staff
    August 1, 2023

    Hi @User412400 and @BrioWellness, welcome to the Sonos Community!

    There was a temporary service outage with Spotify that prevented users from streaming Spotify on Sonos, either from the Sonos app or with Spotify Connect.

    This has since been resolved, however, if you’re still unable to use or see Spotify in the Sonos app then please do the following in this order:

    1. Reboot your Router.
    2. Reboot your Sonos speakers.
    3. Reboot your controller.
    4. Remove and re-add Spotify in Music Services.

    If you’ve followed these steps and you’re still having issues, then please reach out to our support team for further assistance.

    I hope this helps!

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    4 replies

    Airgetlam
    Airgetlam
    July 31, 2023

    Deleted

    Bruce
    BrioWellness
    Lyricist I
    July 31, 2023

    I am too, and I just connected it!

    Airgetlam
    Airgetlam
    July 31, 2023

    Sonos just posted an update on status.Sonos.com

     

    Bruce
    Jamie A
    Jamie AAnswer
    Sonos Staff
    August 1, 2023

    Hi @User412400 and @BrioWellness, welcome to the Sonos Community!

    There was a temporary service outage with Spotify that prevented users from streaming Spotify on Sonos, either from the Sonos app or with Spotify Connect.

    This has since been resolved, however, if you’re still unable to use or see Spotify in the Sonos app then please do the following in this order:

    1. Reboot your Router.
    2. Reboot your Sonos speakers.
    3. Reboot your controller.
    4. Remove and re-add Spotify in Music Services.

    If you’ve followed these steps and you’re still having issues, then please reach out to our support team for further assistance.

    I hope this helps!

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