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sanderlb
Contributor I
June 29, 2023
Answered

Spotify outage 29 June 2023

My Sonos apps (Mac OS, iOS) stopped connecting to Spotify sometime this afternoon (CET). Is this a systemwide outage? I can play Spotify directly from my computer and devices, the problem seems to be in the connection between Sonos and the Spotify service.

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    Ken_Griffiths
    Ken_GriffithsAnswer
    June 29, 2023

    We’re having the same issue. Spotify directly is working but Sonos refuses to play. Sonos is totally getting worse.. what’s happening !!??

    It should be fixed - the status page has been updated. If your still having issues, then perhaps contact Sonos Support via this link…

    https://support.sonos.com/s/contact

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    8 replies

    Fluffy_1
    Trending Lyricist I
    June 29, 2023

    (500) Sorry we are unable to set up your Spotify account at this time

     

    And yet there’s a green tick on the service status page like nothing is wrong

    Milesify
    Lyricist I
    June 29, 2023

    Same here in the UK trying to play from a previously working Spotify service

    GuitarSuperstar
    Lead Maestro
    June 29, 2023

    Sonos is aware of the problem:

    “We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app or add the service until it’s resolved.”

    https://status.sonos.com/incidents/1qmdqz5pv15f

    "Receive with simplicity everything that happens to you." - Rashi
      sanderlbAuthor
      Contributor I
      June 29, 2023

      Cool, I see it on the status outage list now. Thanks!

      madd
      Lyricist III
      June 29, 2023

      My Sonos apps (Mac OS, iOS) stopped connecting to Spotify sometime this afternoon (CET). Is this a systemwide outage? I can play Spotify directly from my computer and devices, the problem seems to be in the connection between Sonos and the Spotify service.

      We’re having the same issue. Spotify directly is working but Sonos refuses to play. Sonos is totally getting worse.. what’s happening !!??

        Ken_Griffiths
        Ken_GriffithsAnswer
        June 29, 2023

        We’re having the same issue. Spotify directly is working but Sonos refuses to play. Sonos is totally getting worse.. what’s happening !!??

        It should be fixed - the status page has been updated. If your still having issues, then perhaps contact Sonos Support via this link…

        https://support.sonos.com/s/contact

          Mmsonos33
          Trending Lyricist I
          August 20, 2023

          My Sonos apps (Mac OS, iOS) stopped connecting to Spotify sometime this afternoon (CET). Is this a systemwide outage? I can play Spotify directly from my computer and devices, the problem seems to be in the connection between Sonos and the Spotify service.

          We’re having the same issue. Spotify directly is working but Sonos refuses to play. Sonos is totally getting worse.. what’s happening !!??

          What is going on with sonos and Spotify playback.. other services stream seamlessly. If only #YouTubemusic can increase functionality on Sonos. Can't they all just play well together. *sad face*

            buzz
            buzz
            Grand Maestro
            August 20, 2023

            In order to provide better integration with the SONOS system, Spotify provides separate sets of servers for SONOS and Spotify Apps. If there is an issue with this second set of servers, SONOS clients will be disrupted while Spotify Apps will play normally.

            You may prefer to use the Spotify App and send music to SONOS via AirPlay.

            Personally, I have not experienced issues with Spotify while using the SONOS controller. Note that there is a potential Spotify bug if you enable crossfade in the SONOS controller. I don’t use crossfade.

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