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JezinUplyme
Contributor I
August 17, 2022

Spotify loses connection with Play 5 Gen 2

  • August 17, 2022
  • 3 replies
  • 186 views

Spotify loses connection with my Play5 Gen 2 when streaming both when initiated from within the Sonos app or directly from Spotify. No issues streaming to Beam, Sub, Play1 SL and Play 1 on the same system. all software versions up-to-date. This is a recent issue?

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3 replies

Ken_Griffiths
Ken_Griffiths
August 17, 2022

@JezinUplyme 
The Spotify service is playing direct to your speaker when playing through the Sonos App - so it’s possibly having connection issues to the local network. It’s not clear what troubleshooting you may have done already yourself, so here’s a few questions…

  • Is it wired/wireless?
  • Does it connect to your router or a different access point?
  • Are any other Sonos devices wired to the router?
  • Have you tried rebooting the router/speaker?
  • Have you tried a different WiFi channel?
  • Does it work if you bring it nearer to your router?
JezinUplymeAuthor
Contributor I
August 30, 2022

Thanks Ken - i will work through those suggestions and see what happens. 

    JezinUplymeAuthor
    Contributor I
    August 30, 2022

    Ken,

    I've had some success so far by following your suggestions:

    I removed my Beam device from the router which was hard-wired directly (something I did some time ago but had forgotten about!). The Beam is now wireless.

    I powered the router off/on.

    I powered the Play 5/gen 2 off/on.

    I powered my Samsung S7 off/on after force-stopping the Sonos app.

    So far so good! I can now stream directly from the Spotify app to the Play 5 or run Spotify from inside the Sonos app. Been running for 15 mins now without any problems - fingers crossed!

    Thanks alot for your time. 

     

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