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chielboogaard
Contributor I
July 22, 2022
Answered

Spotify connect not working after update to sonos version 14.12

Hi All,

 

Currently I’m managing about 6 or 7 sonos systems and they all have the same issue after the latest update.

A lot of users use the spotify connect function that is in spotify to play music on the sonos systems. But since the last update this broke.

I tested if it was the update by adding a speaker that was not yet updated which still had the feature. I updated that speaker after confirming it worked. And after update it bricked spotify connect again.

 

Is there a solution? or is this a known issue?

 

Kind regards,

 

Chiel

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James L.
James L.Answer
Retired Community Staff
July 25, 2022

Hi @chielboogaard,

 

I’m not aware of a widespread issue with Spotify Connect after the 14.12 update, so it may be isolated to your system. Are you still experiencing issues with this?

If so, please get in touch with our customer care team via phone or live chat. They’ll be able to take a closer look at your system and see what’s happening with Spotify Connect.

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2 replies

James L.
James L.Answer
Retired Community Staff
July 25, 2022

Hi @chielboogaard,

 

I’m not aware of a widespread issue with Spotify Connect after the 14.12 update, so it may be isolated to your system. Are you still experiencing issues with this?

If so, please get in touch with our customer care team via phone or live chat. They’ll be able to take a closer look at your system and see what’s happening with Spotify Connect.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    chielboogaardAuthor
    Contributor I
    July 25, 2022

    @James L. 

    Thanks for the response. I tried it via the support but did not get any solution. That’s why i tried it via the community ;)

    I’ll try the phone support.

    Thanks

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