Renowned Enthusiast I

Question

Spotify Connect no sound

20 replies
1352 views
Translate All

For the past few weeks, I've been having issues with all my Sonos speakers when using Spotify Connect.

For example, if I've previously used another service like Apple Music or Amazon Music and then open the Spotify app and connect to a speaker, nothing plays.

I have to start Spotify playback from the Sonos app first, and only then can I connect via Spotify Connect from the Spotify app.

This has been happening for about two weeks now.

It's really annoying because if you start directly from the Spotify app, there's no way to hear anything—it’s as if the speaker doesn’t activate. But in Spotify appears like the song is playing.

Thanks!

Edit: In Reddit there are people with the same problem https://www.reddit.com/r/sonos/comments/1nobv3y/anyone_else_been_having_problems_with_spotify/

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Airgetlam

What did Sonos Support say, when you called in to discuss it? I can imagine things are slightly harder for them to see as much, since you’re using an ‘outside source’ to connect with, but they might be able to help. Or even Spotify’s CS might have an idea…

Translate

Bruce

buzz

Grand Maestro

Best if you send a diagnostic immediately before an attempt, immediately after, and then following the success.

Translate

K

kdth_jhspk69Author

Renowned Enthusiast I

Well, as expected, it seems I’ll have to get in touch with Spotify support. Sigh.

Translate

B

Bristol Sotonian

Contributor I

I've been having this same issue for the same time period.

It used to be more problematic to stream Spotify from the Sonos app, but lately (since a Sonos update improved the app UI, perhaps?), that has worked fine and instead the Spotify app gives the “silent” playback the OP describes.

Translate

P

Professio7

Avid Contributor I

Having the same issue with my Beam Gen 2 since a couple of days! Worked for years before without issues.

Translate

Airgetlam

I’d repeat my previous post. What did Support say about it?

Translate

Bruce

J

JussiH

Lyricist I

I have been having the same issue with Arc and Spotify. No connection before taking out the plug from Arc. And then after one successful connect the issue repeats itself. Works fine with Roam2 speakers.

Translate

A

Allie Gator

Contributor I

Same here, really annyoing…

Translate

Jamie A

Sonos Staff

Hi @kdth_jhspk69 et al,

I’m sorry to hear that you’re having issues with Spotify Connect on your Sonos system.

I’ve seen other threads on the community mention having this issue, so I’ve raised the issue with the team so we can investigate. Currently, there isn’t a ticket open and I don’t have anything to share right now.

I would most likely use this thread as the ‘main’ one as it has the most replies and views, however I’ll try to update all the relevant threads on the community once I hear back about the status of this.

There seems to be a few user workarounds that may help, but for now we’d suggest playing directly from the Sonos app while we look into this, as playing that way shouldn’t have this issue.

I hope this information helps.

Translate

J

JussiH

Lyricist I

Thanks and hopefully I’ll get this fixed since using Spotify through Sonos App or with AirPlay not as good as using it natively.

Translate

Show more replies

Sign up

Login to the community