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kdth_jhspk69
Renowned Enthusiast I
September 30, 2025
Question

Spotify Connect no sound

  • September 30, 2025
  • 20 replies
  • 1269 views

For the past few weeks, I've been having issues with all my Sonos speakers when using Spotify Connect.  

For example, if I've previously used another service like Apple Music or Amazon Music and then open the Spotify app and connect to a speaker, nothing plays.

I have to start Spotify playback from the Sonos app first, and only then can I connect via Spotify Connect from the Spotify app.  

This has been happening for about two weeks now.

It's really annoying because if you start directly from the Spotify app, there's no way to hear anything—it’s as if the speaker doesn’t activate. But in Spotify appears like the song is playing. 

Thanks!

Edit: In Reddit there are people with the same problem https://www.reddit.com/r/sonos/comments/1nobv3y/anyone_else_been_having_problems_with_spotify/

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    20 replies

    Airgetlam
    Airgetlam
    September 30, 2025

    What did Sonos Support say, when you called in to discuss it? I can imagine things are slightly harder for them to see as much, since you’re using an ‘outside source’ to connect with, but they might be able to help. Or even Spotify’s CS might have an idea…

    Bruce
    buzz
    buzz
    Grand Maestro
    September 30, 2025

    Best if you send a diagnostic immediately before an attempt, immediately after, and then following the success.

      kdth_jhspk69Author
      Renowned Enthusiast I
      October 1, 2025

      Well, as expected, it seems I’ll have to get in touch with Spotify support. Sigh.

        Bristol Sotonian
        Lyricist I
        October 1, 2025

        I've been having this same issue for the same time period.

        It used to be more problematic to stream Spotify from the Sonos app, but lately (since a Sonos update improved the app UI, perhaps?), that has worked fine and instead the Spotify app gives the “silent” playback the OP describes. 

        Professio7
        Avid Contributor I
        October 4, 2025

        Having the same issue with my Beam Gen 2 since a couple of days! Worked for years before without issues.

        Airgetlam
        Airgetlam
        October 4, 2025

        I’d repeat my previous post. What did Support say about it?

        Bruce
        JussiH
        Lyricist I
        October 4, 2025

        I have been having the same issue with Arc and Spotify. No connection before taking out the plug from Arc. And then after one successful connect the issue repeats itself. Works fine with Roam2 speakers.

        Allie Gator
        Contributor I
        October 5, 2025

        Same here, really annyoing…

        Jamie A
        Jamie A
        Sonos Staff
        October 9, 2025

        Hi ​@kdth_jhspk69 et al,

        I’m sorry to hear that you’re having issues with Spotify Connect on your Sonos system.

        I’ve seen other threads on the community mention having this issue, so I’ve raised the issue with the team so we can investigate. Currently, there isn’t a ticket open and I don’t have anything to share right now.

        I would most likely use this thread as the ‘main’ one as it has the most replies and views, however I’ll try to update all the relevant threads on the community once I hear back about the status of this.

        There seems to be a few user workarounds that may help, but for now we’d suggest playing directly from the Sonos app while we look into this, as playing that way shouldn’t have this issue.

        I hope this information helps.

          JussiH
          Lyricist I
          October 9, 2025

          Thanks and hopefully I’ll get this fixed since using Spotify through Sonos App or with AirPlay not as good as using it natively.

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