Spotify Anslutning

Hi @johan_stal.

Welcome to the Sonos community and thanks for reaching out to us and submitting a diagnostic. I understand that you are having audio dropouts when playing Spotify. Let me help you out with that.

The submitted diagnostic shows that your Sonos is having issues with a stable connection to the Spotify Music server. This situation may be caused by either a poor internet connection or wireless interference. I would like to share with you some guides on how to possibly fix this issue.

• Reduce wireless interference as this creates audio dropouts and/or audio skips.

• Music service audio stops or skips which may help troubleshoot with the basics about audio cuts and audio skips.

• We may also want to go through this guide to better understand supported audio formats on Sonos.

• I would also suggest changing your Sonos system’s wireless channel and if possible your router’s wireless channel to avoid Wireless congestion. 

• I would also like to ask if the issue re-occurs regardless of the music service or does it only occurs with a specific music service? We may want to observe. and submit a diagnostic so we can better understand what is going on with your Sonos system.

Please let us know how it goes. We are always here to help.

Thanks,