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a9979
Enthusiast II
October 14, 2022
Answered

Spotify album artwork is distorted

Diagnostic 1602233776

All of my Spotify artwork accessed from Sonos Playlists are distorted, or pixelated. When I browse and search for the same album that same album artwork looks fine, then that album artwork on my Sonos Playlists fixes itself. It’s almost like the Spotify Album artwork cached itself using much smaller images. Then when I access those albums manually it corrects itself. I have thousands of Spotify songs on Sonos Playlists so searching for every one is not reasonable. I have rebooted all my Sonos speakers, reauthorized my Spotify account and even removed the Spotify account then re-added it, but nothing has worked. Please help. Any ideas?

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Corry P
Corry PAnswer
Sonos Staff
October 25, 2022

Hi All,

We now consider this issue to have been resolved by Spotify.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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notyourbusiness
Lyricist II
October 23, 2022

Interesting, thank you. The 90-ies have called and want their SOAP back :-)

controlav
controlav
Lead Maestro
October 24, 2022

I’m not sure. Audio streams CAN contain artwork within the stream. Hence without the need for an additional server.

That is NOT how the Sonos apps get their artwork.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    a9979Author
    Enthusiast II
    October 25, 2022

    So all of my Spotify album artwork is now displaying perfect today. Not sure if they fixed it but it’s been working for me for a few hours. 

      Corry P
      Corry PAnswer
      Sonos Staff
      October 25, 2022

      Hi All,

      We now consider this issue to have been resolved by Spotify.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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