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Ian_S
Prodigy III
August 21, 2024

In other words, we’ve broken everything so badly we don’t know which way to turn next. 

    almazri
    almazriAuthor
    Prodigy I
    August 21, 2024

    Kumar said…

    Is this Spence for real, or a spoof?

    It looks very legit.

    Reading through all the answers he gave though does not inspire much confidence in me.  He loves to blame their troubles on “esoteric” bugs.  But let’s face it, these are just bugs that they failed to find during testing.

    My fear is that the whole architecture is just not performant.  They changed some of the network technologies they use and I suspect this is biting them hard.  The proof of whether they have really got a handle on the new architecture will be whether they hit the deadlines that Spence laid out 26 days ago.  If these start slipping, then all bets are off regards how long until they sort out the mess.

    It’s legit. Here’s a link to the thread on Reddit with the proof (photo) that it’s him participating.

    https://www.reddit.com/r/sonos/comments/1ew62yv/august_office_hours_w_keithfromsonos

     

    Kumar
    August 21, 2024

    It’s legit. Here’s a link to the thread on Reddit with the proof (photo) that it’s him participating.

    https://www.reddit.com/r/sonos/comments/1ew62yv/august_office_hours_w_keithfromsonos

     

    I still don’t think it is CEO Spence! I doubt CEO Spence would know enough of the problem, to the extent the Spence there seems to. The other thing is that if it is CEO Spence there, who is driving the car for all the time he seems to find to comment there?!

    almazri
    almazriAuthor
    Prodigy I
    August 21, 2024

    It’s legit. Here’s a link to the thread on Reddit with the proof (photo) that it’s him participating.

    https://www.reddit.com/r/sonos/comments/1ew62yv/august_office_hours_w_keithfromsonos

     

    I still don’t think it is CEO Spence! I doubt CEO Spence would know enough of the problem, to the extent the Spence there seems to. The other thing is that if it is CEO Spence there, who is driving the car for all the time he seems to find to comment there?!

    Jaja it’s possible. Maybe Spence is work from home and approved the responses remotely 🤣

     

    brace yourselves, a new version of the app is apparently due next week, not this week as promised, but next week. Hopefully no new bugs in this one  

    ”We’ve got the next software release planned for next week, which brings a host of improvements, with a special focus on making setting up new products more reliable (and reducing the occurrences of situations where it asks you to setup products you’ve previously setup) as we know this has been a particular pain point (in fact, our #1 reason for people contacting customer care). The other big area is reducing the number of “Something went wrong” errors. Please be sure you have auto-updates on to get the latest & greatest.” P Spence (allegedly) on Reddit  

     

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