Speaker Balance missing on new app

Bruce

yes set for pair.

I removed the pair.  Then left it a minute.  Repaired the speakers and balance still missing :(

I bet the confusion is the ‘bubble’ doesn’t reflect the room being shown, it’s a different ‘room’. And there isn’t anything on the screen to show you which room you are looking at, just that you’re looking at EQ. Which makes it easier to think you’re looking at the room listed in the bottom ‘bubble’, which you may not be. 

@Simonlh , that’s really odd. Especially as it appears to be working for both @Ken_Griffiths and me. I’d suggest you submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Will do.  But it did work before the latest app update and if I go into the Mac version of the app, the balance is still there.

Simon

Understood, which why I think it is either a bug, since Ken and I both see it, or some misunderstanding due to the odd labeling that shows a ‘room’ at the bottom for ‘now playing’, but not a ‘room name’ that you’re looking at the EQ for. Which really makes it harder to make assumptions when a screenshot is taken, there really is no indication of what ‘room’ is being looked at. Just the ‘now playing’ room, which may or may not be the same room. 

What device though? It has to be stereo capable for Balance to show up (so paired speakers, an Amp, etc).

This gets even stranger if the pair is a Group member.

Same issue - it’s gone after the update. iPad still on the old version and it’s there… useless update.

I have been missing my balance settings in EQ too after update to new app.

However, it's only missing  in EQ on my surround setup in TV room.

Another stereo pair in Dining room still has the balance setting in EQ for that room. 

There is a misconception that surround speakers had a balance slider. One did appear when the app first newly updated but did nothing. The next update removed the slider.

But it wasn’t there before. The only balance slider appears when there is a stereo pair, not for home theatre surrounds. Aside from surround level, the only controls surrounds used to have was distance which helped balance sound timings, but that has now gone.