Contributor II

Answered

Soundcloud service not connecting

Forum|Forum|1 year ago
August 15, 2025
19 replies
386 views

Soundcloud service has failed today and I am unable to re-add it. When it provides me with a code to enter into Soundcloud to reconnect it but once I log in and go back to Sonos it says ‘Something went wrong, check your internet connection and try again’. Other times it does not generate the Soundcloud code and just goes straight to the same connection issue message. Have tried restarting apps, turning all sonos zones on and then off at the plug.

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Best answer by jgatie

It would now appear that Sonos has recognized the outage:

https://status.sonos.com/

Identified - We've identified a problem with SoundCloud on Sonos and are working with them on a fix. You may not be able to sign in to your SoundCloud account on Sonos until it’s resolved.
Aug 15, 2025 - 18:00 UTC

Show previous replies

M

maccag

Lyricist I

I'm also UK

C

cobblexAuthor

Contributor II

I hadn’t upgraded until after the issue occurred. Used Soundcloud via the app all day and about 2 hours ago it stopped suddenly. Upgraded to see if that maybe resolved it but no luck.

jgatieAnswer

It would now appear that Sonos has recognized the outage:

https://status.sonos.com/

Identified - We've identified a problem with SoundCloud on Sonos and are working with them on a fix. You may not be able to sign in to your SoundCloud account on Sonos until it’s resolved.
Aug 15, 2025 - 18:00 UTC

Dogdad

Headliner III

Since there’s no indication of an issue at https://status.sonos.com, I’d probably call Sonos Support to discuss it, assuming you’ve already rebooted your router.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Don’t know why you say there’s no indication of an issue with SoundCloud… a pop up appears immediately stating there is when logging onto this forum,

Airgetlam

Because, at the time I wrote that, there was no data reflected there. Time has passed, things have been modified.

Bruce

jgatie

Good grief. 🙄

A

aremarmelade

Trending Lyricist I

I am still experiencing troubles with connecting/browsing/playing Soundcloud on S1. I have readded the service, and it still works really unregularly.

Used to work like a dream. Started approx 6 days ago. Have reset devices and WIFI other services work as they should.

Airgetlam

What did support say, when you called in?

Bruce

Dogdad

Headliner III

I am still experiencing troubles with connecting/browsing/playing Soundcloud on S1. I have readded the service, and it still works really unregularly.

Used to work like a dream. Started approx 6 days ago. Have reset devices and WIFI other services work as they should.

If you’re an Apple user.. do yourself a favor and get the SONOPHONE app .. works excellent. My SoundCloud hasn’t skipped a beat.

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