Soundcloud problem - Unable to play - Song not encoded correctly

Same here in Australia except it is Soundcloud and Apple Music tracks that won’t play.. 

Alright, it works again! All plays well here. While I was in a chat with Sonos help. Not sure if that did the trick. All good now.

Still not working in Oslo, neither after reauthorize or reauthorize and add new track.. the most annyoing part is that this is the 4 time this years the service is broken in similar way…. ​@SONOS do you read theese?

As far as I’m aware, the only Sonos presence in these forums are moderators. My guess is they usually summarize data, and pass it on to someone for appropriate dissemination. I don’t think any of the code staff, or project managers read this data. 

This is the way forums have worked in my own past. Not unusual, IMHO. 

After talking to support and told them that reauthorize worked the first day but not the days after.. i was told to reauthorized since that worked… go figure.. so much for help.. still same problem. ​@SONOS 

It’s rather obvious they’re just working from a script rather than doing any real investigation.  I do have tracks that work, from a year ago but nothing since that time and they were all working fine a week ago.

I’m reluctant to phone support as I can only imagine how painful that will be.

I succumbed.  Phone support more useful than the AI bot or the chat side of things.

He said that there is a known problem and that it is being investigated but does not have an ETA for when it will be fixed.

Reauthorizing my account and a force quit of the iOS app and resetting the queue did the trick for me. 
 

What helpful error messages!

That worked for me too. The piece I didn’t do before was resetting the queue on all my devices.

Not sure if that is the trick to this, but I reauthorized, forced quit, reset all queues, forced quit again (why not!!) and it’s working. Just reauthorizing my SC account yesterday, didn’t work.

bingo!
THANKS for this, worked for me too. 5 different devices.10’ in, all good so far 🤞