Soundcloud problem - Unable to play - Song not encoded correctly

It could be just simple wifi interference between your speakers and your router. I’d perform a WiFi reset by unplugging all Sonos devices from power, then rebooting the router. Wait two minutes, then plug back in your Sonos devices.

If you’re using a Sonos BRIDGE, it may be time to retire that, and wire one of your speakers directly.

I’d also be tempted to remove the SoundCloud service from Sonos, then re-add it, forcing a new handshake with the SoundCloud auth server.

Finally, if none of that helps, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

All services works except Soundcloud…

Still suggests a possible issue between your Sonos system and the SoundCloud servers. You might skip the first suggestion, although it isn’t invasive, and could certainly help if there’s been a DNS change. 

Having the same issue since yesterday.

• restarted all Sonos products
• restarted router/AP
• tried connected to LAN cable
• Mixcloud and other services work flawlessly
• Soundcloud is the only service not working

Dont get me wrong, i dont like your problem but that its not just me.

That suggest we are not alone, its not our systems but the service - again.

Don't worry, I wouldn't have assumed that you are enjoying my suffering, especially since it is a shared one. :)

I noticed the problem yesterday when going to bed, restarted everything and when it didn't work just switched to mixcloud. And tbh I was to tired to post about it. Same today. So finding your thread and others treating it as user error, I thought I chime in to confirm it's a service issue.

Exactly the same with me, Soundcloud no longer plays tracks since yesterday that i’ve been playing for years.

I was just chatting with support.

They had me remove and add Soundcloud on my system and get diagnostics.

They say they have no indication of an outage and asked me to call them. Sadly it's outside of service hours here. So I have to call tomorrow.

If one of you is from the US you could try to explain your problem via chat and then call them. They should still be within service hours there.

Or you wait until tomorrow. I will post here if I get any new information.

Same issue here in the US, no issues with other services, just SoundCloud, and tried all of the above to fix, to no avail.

That certainly suggests the issue is on SoundCloud’s side, have you contacted them, like ​@Stechi intends?