Contributor I

Question

Sonos will not connect to new router

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Sonos recently demonstrated quite the mind of its own, running 2 different tracks on two parts of the system, concurrently, and repeatedly switching from the desired product to another. All annoying but when a new router was required the system would not connect. Even sound professionals have not been able to connect. The average wait time when I call customer service? 84 minutes.

Is anyone having better luck?

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buzz

Grand Maestro

We’ll need some details. Describe your network for us (include model numbers). Which SONOS models do you own? Which controllers are you using? Are the SONOS units wired to the network? What error messages?

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R

RasteauAuthor

Contributor I

I phone 13

Tmobile router

two pairs One SL

amp SNA 103

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R

RasteauAuthor

Contributor I

Sorry- Sonos are not wired. The online only gives the option to add to a new system, not to set up a new system. When the Sonos is wired to either the Tmobile router directly or to eros, the product can never be located

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RasteauAuthor

Contributor I

not does Sonos appear in either the Wifi or Bluetooth options

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buzz

Grand Maestro

In addition to the Tmobile router you have an Eero mesh system?

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RasteauAuthor

Contributor I

just arrived yesterday- will try it but plugged into which of the many ports?

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buzz

Grand Maestro

Either Eero or T-Mobile must be “Bridged”. Otherwise you’ll have two routers fighting for control — the user loses.

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AlexPermit

Prodigy I

Either Eero or T-Mobile must be “Bridged”. Otherwise you’ll have two routers fighting for control — the user loses.

Last I checked, T-Mobile doesn’t support bridge mode consumers. Small business customers get a different gateway that offers more options, including a bridge mode. Have things changed?

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buzz

Grand Maestro

I’m not a T-mobile user. Make only one network connection between T-mobile and Eero, then ignore T-mobile’s WiFi. Don’t wire any SONOS units to Eero access points, wire only to the main unit.

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AlexPermit

Prodigy I

I’m not a T-mobile user. Make only one network connection between T-mobile and Eero, then ignore T-mobile’s WiFi. Don’t wire any SONOS units to Eero access points, wire only to the main unit.

Yes, and as you said make sure to put the Eero into access point mode.

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