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HiRESrules
Enthusiast II
May 23, 2024
Question

sonos was unable to add the music folder 913

  • May 23, 2024
  • 7 replies
  • 302 views

I tried rolling back to version 78 for W10 and the “windows library” options were greyed and even when I got it to work, I still get the error “sonos was unable to add the music folder 913”….this is a serious testing error and the new version should never have been released as “live”….disgrace SONOS! please fix this ASAP as none of us should have to wait a month to play our own music library collections!

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    7 replies

    James Truelove
    Prominent Collaborator II
    May 23, 2024

    you need to bombard the ceo@sonos.com,  its the only way….

    HiRESrulesAuthor
    Enthusiast II
    May 23, 2024

    Maybe we should all MOVE to BlueSound!

    James Truelove
    Prominent Collaborator II
    May 23, 2024

    Yep

     

    Already switched all my jobs for this season

    gjguthrie
    Lyricist I
    May 24, 2024

    It seems as though I am not alone. I’ve just updated the app and now I cannot connect to my music library on my PC. error 913. Now I have a 100 minute wait on the telephone queue after being referred to live support from the chat. Not impressed at all.

     

    jmcjmc
    Lyricist I
    June 3, 2024

    So I am still without my Music Library getting the same 913 error message.  Does anyone know if this has been fixed?  I have another 60 minutes in line waiting for help!

    Any updates?

    Penna San
    Lyricist II
    August 7, 2024

    So the long and short of it is can anyone please recommend an alternative to Sonos. Happy to ditch my present system at this point, just one problem after another.

    HiRESrulesAuthor
    Enthusiast II
    August 7, 2024

    Bluesound is a good alternative Penna

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