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Enthusiast II
May 23, 2024 10:56 AM UTC
Question

sonos was unable to add the music folder 913

I tried rolling back to version 78 for W10 and the “windows library” options were greyed and even when I got it to work, I still get the error “sonos was unable to add the music folder 913”….this is a serious testing error and the new version should never have been released as “live”….disgrace SONOS! please fix this ASAP as none of us should have to wait a month to play our own music library collections!

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7 replies

Prominent Collaborator II
May 23, 2024 11:23 AM UTC

you need to bombard the ceo@sonos.com,  its the only way….

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Enthusiast II
May 23, 2024 11:36 AM UTC

Maybe we should all MOVE to BlueSound!

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Prominent Collaborator II
May 23, 2024 11:40 AM UTC

Yep

 

Already switched all my jobs for this season

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Lyricist I
May 24, 2024 4:46 AM UTC

It seems as though I am not alone. I’ve just updated the app and now I cannot connect to my music library on my PC. error 913. Now I have a 100 minute wait on the telephone queue after being referred to live support from the chat. Not impressed at all.

 

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Lyricist I
Jun 3, 2024 9:04 PM UTC

So I am still without my Music Library getting the same 913 error message.  Does anyone know if this has been fixed?  I have another 60 minutes in line waiting for help!

Any updates?

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Lyricist II
Aug 7, 2024 3:55 PM UTC

So the long and short of it is can anyone please recommend an alternative to Sonos. Happy to ditch my present system at this point, just one problem after another.

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Enthusiast II
Aug 7, 2024 4:07 PM UTC

Bluesound is a good alternative Penna

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