Avid Contributor I

Answered

Sonos was unable to add the music folder

19 replies
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Manage drop down menu: Choose Music Library Settings: Press +
Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”)
Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes
Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD

I read some other posts about this problem, so I already did the following two possible fixes:

System Settings: Sharing: and I turned ON File Sharing and Media Sharing
System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos. Still doesn’t work

I'm not sure what to do next.

DETAILS OF MY SYSTEM

iMac 2019
macOS Ventura 13.0.1

Sonos Controller for Mac
Sonos OS : S2
Version 14.19

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Jamie AAnswer

Sonos Staff

Hi @HeatherChloe,

For Music Library errors, and specifically access denied errors, it would be best to reach out to our support team. They have the tools necessary to troubleshoot and resolve the issue with you.

I hope this helps!

Show previous replies

T

ThresherUK

Enthusiast II

wow… really it’s this BAD

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N

norcoboy47

Lyricist I

I have the same issue. Cannot add music library. No use trying “support” as you have to wait for over an hour. What say you sonos? Your reputation is on the line. Do you care? Are you trying to get extra money by suggesting a whole lot of paid services? Do something about it, or at least respond to all of the people complaining, otherwise it is at your peril

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J

just play my damn music

Lyricist I

I’m also finding the local music library to be completely broken after the recent update. I’ve worked around the issue by spinning up a plex server in a virtualized container and mapping my local music as a library in plex.

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A

ADW

Contributor I

Holy crap, Sonos! What did you do? My sonos is broke! Same error as everyone else!

Sonos was unable to add the music folder 913

was working fine and now lost all connections.

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D

DaveR42

Lyricist III

This is crap - all my music that I’ve spent years collecting on my NAS is now unavailable - WTF is Sonos up to ?

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G

glvaughan

Lyricist I

PROBLEM FIX: Here’s are the steps to fix the problem:

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W

WolfHomma

Lyricist III

Sorry, nothing works, not even the access to MyMusic on my own C: drive.

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I

IanHaz

Lyricist II

I have exactly the same issue after the recent controller update. Finally got through to Sonos service support, and after about 45 mins (with them even taking remote control) they could not fix the problem. So now cannot stream from my Mac to my Sonos products. Really frustrated! Has anyone found the solution?

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U

Uberchipmeister

Lyricist I

Is really true that Sonos only allows MAC OS hard drives to be added? This seems a terrible limitation and a reason review warnings that Sonos is not a good choice as most computers and systems are not OS.

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