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anothername
Contributor I
August 5, 2024
Question

Sonos Upgrade Disaster: Unacceptable Incompetence Demands Accountability

  • August 5, 2024
  • 21 replies
  • 1849 views

I am absolutely appalled and frustrated with Sonos for rolling out an upgrade that has effectively rendered the app and our highly expensive speaker systems unusable. This is completely unacceptable from a company of Sonos's stature. The CEO, Patrick Spence, should seriously consider resigning over this debacle. How are we, the loyal users, supposed to go without music or use basic functions when the app fails to perform even the simplest tasks? This is a betrayal of trust and a huge disappointment.

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    Jamie A
    Jamie A
    Sonos Staff
    August 8, 2024

    Hi all,

    Looking in, I think this thread has run it's course and it has gone a bit off the rails, so it will be closed from further replies. 

    While this thread will be closed, feel free to engage with each other in other topics. If you’re having issues with your system that don’t have an existing thread or want to leave feedback then you could make a new thread with the intent of feedback or assistance. You can also reply in existing threads, such as the one linked below, with both feedback and troubleshooting questions:

    We appreciate all the feedback we get regarding the app and other users stepping into help but we’d like everyone to stay courteous and on-topic.

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