Contributor I

Question

Sonos Upgrade Disaster: Unacceptable Incompetence Demands Accountability

Forum|Forum|2 years ago
August 5, 2024
21 replies
1849 views

I am absolutely appalled and frustrated with Sonos for rolling out an upgrade that has effectively rendered the app and our highly expensive speaker systems unusable. This is completely unacceptable from a company of Sonos's stature. The CEO, Patrick Spence, should seriously consider resigning over this debacle. How are we, the loyal users, supposed to go without music or use basic functions when the app fails to perform even the simplest tasks? This is a betrayal of trust and a huge disappointment.

Sonos App

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

N

nik9669a

Senior Virtuoso

There are folk on these forums reporting that they are not experiencing issues. Others explained what their problems were, then implemented suggestions offered by forum users, and then also reported their system to be working.

Do you just want to vent, or are you asking for help?

A

anothernameAuthor

Contributor I

I don't like to complain, but I really need these issues fixed to prevent us from being put in this position again. While I appreciate that some users aren't experiencing problems and others have found workarounds, my system, along with many others, is currently unusable. Given my significant investment, I'm both frustrated and disappointed. I just want a new release that resolves all the issues. Please ensure the next update is thoroughly tested and reliable. Take from that what you will.

N

nik9669a

Senior Virtuoso

I don't like to complain, but I really need these issues fixed to prevent us from being put in this position again. While I appreciate that some users aren't experiencing problems and others have found workarounds, my system, along with many others, is currently unusable. Given my significant investment, I'm both frustrated and disappointed. I just want a new release that resolves all the issues. Please ensure the next update is thoroughly tested and reliable. Take from that what you will.

I take from that the conclusion that you think we’re all Sonos software developers or management.

Wrong.

We are users, like you. We share problems to try to reach a solution.

All you are doing is posting the same message multiple times on several threads. You’re not saying anything specific, for anyone to offer suggestions. A generic “my system… is unstable” does not let us assist.

Just to warn you: the next release is highly unlikely to “resolve all issues”.

N

N0tHappy

Lyricist III

We are users, like you. We share problems to try to reach a solution.

The problems being experienced by many are bugs in the software which requires a software fix. This can only be undertaken by Sonos developers, the “guys” who have access to the code. Unfortunately, the same people who created this mess for Sonos.

Communities are great at helping when there are user errors or advising on a workaround for a known issue. The problems being suffered by many are software errors and requires Sonos to step up and fix. Loyality from the Community is good but will not resolve these problems, regrettably. Had it been, I'm sure the Community would already have resolved many of the issues.

jgatie

The problems being experienced by many are bugs in the software which requires a software fix. This can only be undertaken by Sonos developers, the “guys” who have access to the code. Unfortunately, the same people who created this mess for Sonos.

Communities are great at helping when there are user errors or advising on a workaround for a known issue. The problems being suffered by many are software errors and requires Sonos to step up and fix. Loyality from the Community is good but will not resolve these problems, regrettably. Had it been, I'm sure the Community would already have resolved many of the issues.

Then why am I, and many, many others, not experiencing these “bugs in the software which requires a software fix”?

J

JosDec

Collaborator I

The problems being experienced by many are bugs in the software which requires a software fix. This can only be undertaken by Sonos developers, the “guys” who have access to the code. Unfortunately, the same people who created this mess for Sonos.

Communities are great at helping when there are user errors or advising on a workaround for a known issue. The problems being suffered by many are software errors and requires Sonos to step up and fix. Loyality from the Community is good but will not resolve these problems, regrettably. Had it been, I'm sure the Community would already have resolved many of the issues.

Then why am I, and many, many others, not experiencing these “bugs in the software which requires a software fix”?

Maybe because everything in your Sonos world is perfect and you have the patience of a saint? Sonos owners have been let down and highly frustrated by an app that was not fit for purpose, your holier than thou responses are insulting to people who post their frustrations on this forum in the hope that maybe Sonos might listen, take heed, and give them what they paid good money for.

N

N0tHappy

Lyricist III

Then why am I, and many, many others, not experiencing these “bugs in the software which requires a software fix”?

I'm surprised but delighted you are not experiencing problems with the latest version of the Sonos App.

As you are unable to acknowledge problems others are experiencing, visit Sonos Website Support Page. CEO Patrick Spence has written a letter acknowledging many user are experiencing significant problems.

R

Rhonny

Prodigy III

Then why am I, and many, many others, not experiencing these “bugs in the software which requires a software fix”?

I'm surprised but delighted you are not experiencing problems with the latest version of the Sonos App.

As you are unable to acknowledge problems others are experiencing, visit Sonos Website Support Page. CEO Patrick Spence has written a letter acknowledging many user are experiencing significant problems.

You do realise that, in @jgatie, you’re addressing someone with almost 27,000 replies and who has solved more than 2,000 forum issues? I think he has had his fair share of acknowledging that people have issues - he’s just saying the latest app is working for him. (As it is for me too…).

J

JosDec

Collaborator I

Then why am I, and many, many others, not experiencing these “bugs in the software which requires a software fix”?

I'm surprised but delighted you are not experiencing problems with the latest version of the Sonos App.

As you are unable to acknowledge problems others are experiencing, visit Sonos Website Support Page. CEO Patrick Spence has written a letter acknowledging many user are experiencing significant problems.

You do realise that, in @jgatie, you’re addressing someone with almost 27,000 replies and who has solved more than 2,000 forum issues? I think he has had his fair share of acknowledging that people have issues - he’s just saying the latest app is working for him. (As it is for me too…).

Wow, with 27000 replies I’m sure he doesn’t need you to respond on his behalf, he’ll have got the hang of it by now.

R

Rhonny

Prodigy III

Then why am I, and many, many others, not experiencing these “bugs in the software which requires a software fix”?

I'm surprised but delighted you are not experiencing problems with the latest version of the Sonos App.

As you are unable to acknowledge problems others are experiencing, visit Sonos Website Support Page. CEO Patrick Spence has written a letter acknowledging many user are experiencing significant problems.

You do realise that, in @jgatie, you’re addressing someone with almost 27,000 replies and who has solved more than 2,000 forum issues? I think he has had his fair share of acknowledging that people have issues - he’s just saying the latest app is working for him. (As it is for me too…).

Wow, with 27000 replies I’m sure he doesn’t need you to respond on his behalf, he’ll have got the hang of it by now.

Good one.

Show more replies

Sign up

Login to the community