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Palco
Prominent Collaborator I
November 1, 2025
Question

Sonos + Tidal playlist

  • November 1, 2025
  • 77 replies
  • 2889 views

Hello, I have this problem...
I have a Tidal account connected to the Sonos app (android + ios), but my playlists that I created in Tidal are no longer showing.
What could be the problem?
Everything is showing, only the playlists are not loading....the info appears: something went wrong...
I cleared the cache in the apps and re-authorized the Tidal account...but to no avail, the playlists are still not showing.
Thanks for the reply.
P.

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77 replies

Lyricist II
November 17, 2025

OK, as of 11:55 EST on 17 Nov 2025:

  1. I opened the Tidal App (without updating anything) on my Pixel 8 phone and selected streaming and it worked! Although, it did switch the bitrate indicator from 16-bit 44.1KHZ FLAC to just FLAC, and it allows me to toggle between HIGH and FLAC. (But, aren’t these all essentially the same bitrate?)
  2. Opened the Sonos app (without reinstalling) and it still does not let me see my Tidal playlists.

As long as #1 holds up, I don’t really need #2, because I like to avoid the Sonos app. I’d be interested to hear if other people are having the same experience. I wonder what changed?

Palco
PalcoAuthor
Prominent Collaborator I
November 17, 2025

Tidal Connect doesn't work for me (iOS + android).

Lyricist II
November 18, 2025

Similar experience as GMSproffesor. Tidal connect works again😊 after about 4 days not working. Switched to play Tidal playlist on Sonos and it played. But switched back to Tidal App and it stopped. I really only want #1 fixed... hope this lasts.

Lyricist II
November 18, 2025

Sorry forgot to mention.... using Pixel 6 and I didn't reboot anything... Tidal connect just started working again. Maybe "they" got big fixed? Thanks if that is the case.

Palco
PalcoAuthor
Prominent Collaborator I
November 18, 2025

Really interesting....it doesn't work on my Motorola Edge 50 Neo....

Lyricist III
November 18, 2025

Hi, I was fairly happy yesterday, as I could play my Tidal Playlists from my laptop using the Tidal website. Can’t even do that today. Re-setup my speakers four times. Told it is working on the app. I can play Sonos mixes, but not my own playlists. Speakers not connecting to my laptop. Not happy. Would I recommend Sonos to friends? Great hardware and the sound quality is outstanding, but I feel let down their very poor software. So I think the answer is no, look somewhere else.

Lyricist II
November 18, 2025

I still can't access my Tidal playlists through the Sonos app, but I can use the Tidal mixes and albums in my library. 

Fortunately, I can select playlists using the Tidal app on my Samsung S25 and choose my Sonos speakers as the audio device to play them. When I do, there's no discernible drop in quality. 

It's an acceptable option but I hope between them Sonos and Tidal can restore the former functionality in the Sonos app.

Palco
PalcoAuthor
Prominent Collaborator I
November 18, 2025

Hello, info from 11/18/25:

It is accurate to state that the issue affecting the Tidal music service remains unresolved; however, it is anticipated that the service will implement a solution in the near future.

 

Please note that your response has been sent to an automated email system that is triggered when a case is closed.

 

Unfortunately, we are unable to provide further information beyond advising patience. Eventually, you will be able to access your collections again within the Sonos application.

 

With best regards,

 

Tim S

Sonos | Supervisor | Customer Experience

Lyricist II
November 18, 2025

Hello, info from 11/18/25:

It is accurate to state that the issue affecting the Tidal music service remains unresolved; however, it is anticipated that the service will implement a solution in the near future.

 

Please note that your response has been sent to an automated email system that is triggered when a case is closed.

 

Unfortunately, we are unable to provide further information beyond advising patience. Eventually, you will be able to access your collections again within the Sonos application.

 

With best regards,

 

Tim S

Sonos | Supervisor | Customer Experience

Thanks for the update, Palco. As of now, I can still stream directly to my Sonos speakers (Play:5) from the Tidal app, but cannot see my Tidal playlists on the Sonos app. It’s good to know that Sonos is working on it, at least.

Lyricist I
November 18, 2025

Still not working. Yes, I noted other posts relaying Sonos’ communications on this (“near future” is such a wonderfully vague term).

 

I was used to rolling with the constant Sonos glitches but this one hits close, as Tidal is my sole music streaming subscription and Tidal playlists are my primary way of organizing my listening, even outside my home Sonos system. I thought, at least they can’t bork THAT.