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Christs
Contributor I
May 9, 2023
Answered

Sonos system will not connect to services

No Access to music via search in sonos app. Sonos system is connected to Spotify, and can be accessed from Spotify, but Spotify cannor be accsessed from sonos app. Same with TuneIn, can not be accessed from the sonos app, Even tough it has been connected for several years. Accessong both Spotify and TuneIn via the sonos app has been working perfectly until the last there days.

 

tryong ti manage the services genereres a message dating «network problem, check network.»

 

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controlav
controlavAnswer
Lead Maestro
May 11, 2023

This looks like the new MS Defender compatibility issue. Disable MS Defender.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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8 replies

Airgetlam
Airgetlam
May 9, 2023

Check your account on www.Sonos.com, and ensure your profile address is set up properly. Sonos uses that data to ‘filter’ what services are presented to you. 

Bruce
Corry P
Corry P
Sonos Staff
May 11, 2023

Hi @Christs 

Welcome to the Sonos Community!

If ​​​@Airgetlam’s advice did not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
controlav
controlavAnswer
Lead Maestro
May 11, 2023

This looks like the new MS Defender compatibility issue. Disable MS Defender.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    mukta A
    Lyricist I
    May 22, 2023

    I am from the Microsoft Defender team. This issue got introduced recently, we are validating the fix and will be rolling it out shorty.

      Airgetlam
      Airgetlam
      May 22, 2023

      Please reply when you’ve done so, we’d appreciate it. 

      Bruce
      Randy_25
      Contributor I
      May 23, 2023

      Lots of misinformation on this one from Sonos from “unplug all of your repeaters and start over” to “it’s MS Defender’s fault.”  Neither of these solve the root problem of Sonos app on Android not allowing sign in from the Sonos Android app.  I had Defender uninstalled, so that is not the issue.

      Looking forward to some clarity and resolution from Sonos on this.

       

      R

      Airgetlam
      Airgetlam
      May 23, 2023

      Have you supplied them with Diagnostic data from your system, and called in to indicate which diagnostic they should be looking at, and for what? 
       

      There are likely several different potential issues here, including the two listed, that might be the problem . Without giving Sonos the opportunity to see what yours is in particular, it will be hard for them to  give you resolution. 

      Bruce
        mukta A
        Lyricist I
        June 5, 2023

        The fix has been rolled out with the Defender latest update. Sonos should be working with this update. 

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