Sonos System can‘t be found by new app

Good news folks, I finally got my little Era 100 operating. The first step was to turn off Apple’s Private Relay in Safari, as someone earlier suggested, though whether this helped I don’t know, as I still couldn't get the app to function properly. The second step was to get in touch with Sonos, whose bot transferred me to a chat person (Raul) who led me through the process of a factory reset, sending diagnostics, and checked that everything was in order (which it was, after the reset.) Yay, it’s working! I had previously tried the reset but presumable failed to do it all correctly, maybe not keeping the bluetooth switch depressed when restarting. Or maybe the Private Relay prevented something. I will turn Private Relay back on later in the week and see what happens. My guess is that the problem involved some sort of bluetooth/wifi confusion. Meanwhile, my thanks to Sonos for getting me going again. I may even buy a second Era100 for stereo purposes! To Skullc - yes I was planning to get a Wiim Pro Plus to link to the old gear and now have done so. So far so good - it’s working well.

Since the app update in May, my Sonos speakers disappear randomly, coming and going as they please.  Ironically, this seems to be the worst for the newer Era 300 speakers.  So frustrating.

Can Sonos please explain why they can not simply revert to the older App? It wasn't perfect but it was at least usable, and worked for many years.

I have been a Sonos customer since they were released around 2005, and this is crazy.  I don't know anything about class action lawsuits, but this seems like a candidate to me.  Selling speaker systems for thousands of dollars, then rendering them useless with a software update and refusing to fix them.

At a minimum we should pass a law enforcing all companies to guarantee the ability to revert to prior software/hardware versions if something goes wrong.