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Potemkin
Contributor I
November 14, 2019
Answered

Sonos stopped connecting to Music Services

Hi 

My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.

Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.

Based on other answers, I have tried:

  • reinstalling the Sonos app
  • rebooting the router, Sonos Bridge and Sonos speakers & Connect

Nothing seems to work and I still get the same message under Music Services.

I ran a diagnostic after trying all these things again - the code is 1669624089.

Thanks for any advice!

 

 

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    PotemkinAnswer
    Contributor I
    November 14, 2019

    Thanks for the replies - I messed around a bit more with the setting and reconnected to the router again.

    now all works again!

     

    thanks again!

     

    View in thread

    3 replies

    Airgetlam
    Airgetlam
    November 14, 2019

    Take a look at your Sonos account settings. If there is no region associated in it, you won’t see any services.

    Bruce
    controlav
    controlav
    Lead Maestro
    November 14, 2019

    What OS is your controller running on? Add Music Service is now unavailable on old stuff eg Android 6.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      PotemkinAuthorAnswer
      Contributor I
      November 14, 2019

      Thanks for the replies - I messed around a bit more with the setting and reconnected to the router again.

      now all works again!

       

      thanks again!

       

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