Trending Lyricist I

Sonos steals my music when I'm on the road

Forum|Forum|3 years ago
June 18, 2023
66 replies
2285 views

I play Spotify from my iPhone 14 on my Sonos 5 and ERA 100 at home. Then I leave and play Spotify through a bluetooth headset (Sena 30K0 on my motorcycle. I’m happily riding along and the tunes stop. When I can check the phone, I find that Spotify has switched to Sonos. I switch back, but a few minutes later it happens again.

I’ve made sure I have the latest update of the Sonos and Spotify apps, closed the apps, and powered off the phone, but it still happens. Any idea what is going on and how I can stop it?

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buzz

Grand Maestro

Is it possible that someone at home is using Spotify?

A

AcuffAuthor

Trending Lyricist I

Is it possible that someone at home is using Spotify?

No, nobody is home.

buzz

Grand Maestro

As a test, make sure that something other than Spotify is selected on your home players as you leave the house.

Overall this will be difficult to diagnose because you are away from your system. If this happens regularly, I suggest that you submit a diagnostic as you leave home and log the confirmation number. If there is an event while you are out, submit again when you return home. Then contact SONOS phone support. Maybe something will show in the diagnostics.

Possible fringe case: If you allow guests to play Spotify on your system using their phone/pad, their Spotify client will remain attached to your system unless you select another source on your system. Users have reported departed guests remotely starting Spotify play on a system. I don’t recall any reports similar to yours, but I wouldn’t be shocked if your Spotify client and their Spotify client remain “entangled”.

A

AcuffAuthor

Trending Lyricist I

As a test, make sure that something other than Spotify is selected on your home players as you leave the house.

Overall this will be difficult to diagnose because you are away from your system. If this happens regularly, I suggest that you submit a diagnostic as you leave home and log the confirmation number. If there is an event while you are out, submit again when you return home. Then contact SONOS phone support. Maybe something will show in the diagnostics.

Possible fringe case: If you allow guests to play Spotify on your system using their phone/pad, their Spotify client will remain attached to your system unless you select another source on your system. Users have reported departed guests remotely starting Spotify play on a system. I don’t recall any reports similar to yours, but I wouldn’t be shocked if your Spotify client and their Spotify client remain “entangled”.

Only I am using the Sonos speakers from the one iPhone, so I don’t think there is entanglement.

Aren’t these speakers too expensive to have to remember to change them to something other than Spotify every time I leave the house???

106rallye

Does this also happen when you change to another source (not Spotify) before leaving home?

A

AcuffAuthor

Trending Lyricist I

Does this also happen when you change to another source (not Spotify) before leaving home?

I don’t often use other sources, so I don’t know. I’ll check.

buzz

Grand Maestro

Aren’t these speakers too expensive to have to remember to change them to something other than Spotify every time I leave the house???

If this is the case, it is a Spotify “feature”.

Another fringe possibility is an alarm triggering.

A

AcuffAuthor

Trending Lyricist I

Aren’t these speakers too expensive to have to remember to change them to something other than Spotify every time I leave the house???

If this is the case, it is a Spotify “feature”.

Why would Spotify randomly change speakers when it’s in the middle of playing? I have used Spotify with other speakers and never known it to change. Still, it is possible something about the interface with Sonos that triggers it.

Another fringe possibility is an alarm triggering.

I don’t see how that would be the case, but regardless, there aren’t alarms for the times it happens.

J

Jakebluv

Lyricist I

I play Spotify from my iPhone 14 on my Sonos 5 and ERA 100 at home. Then I leave and play Spotify through a bluetooth headset (Sena 30K0 on my motorcycle. I’m happily riding along and the tunes stop. When I can check the phone, I find that Spotify has switched to Sonos. I switch back, but a few minutes later it happens again.

I’ve made sure I have the latest update of the Sonos and Spotify apps, closed the apps, and powered off the phone, but it still happens. Any idea what is going on and how I can stop it?

Having the same issue. Have done some troubleshooting but it still happens consistently.

106rallye

Did you try changing the source in Sonos before leaving home?

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