Sonos speakers dropping

Forum|Forum|1 year ago
December 6, 2024
3 replies
174 views

Has anyone experienced issues with their Sonos speakers dropping out when streaming through AirPlay? I'm using a Sonos One and frequently face disconnections when trying to stream music from my iPhone. Any tips on improving the connection or troubleshooting this issue?

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Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

D

daldasAuthor

Contributor I

Thanks for sharing the method to contact with support. I submit my issue to staff. They help me a lot.

M

Mike65555

Trending Lyricist I

I have same problem my setup is 2 play ones SL in stereo with sub mini one speaker drops out sometimes I’ve tried everything still have same problem never had this issue with the old app

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