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Adrian_28
Avid Contributor I
May 13, 2021

sonos soundcloud unable to play from stream

  • May 13, 2021
  • 15 replies
  • 564 views

looks like somethings broke, cant play from stream, but can if select artist from following and chose from song.

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    15 replies

    GuitarSuperstar
    Lead Maestro
    May 13, 2021

    Try removing SoundCloud from your music services in the Sonos app and re-adding it.

    "Receive with simplicity everything that happens to you." - Rashi
    lycaon
    Lyricist I
    May 14, 2021

    My Soundcloud stopped playing My Stream on Sonos as well, even after removing and re-installing the service on Sonos app

    Airgetlam
    Airgetlam
    May 14, 2021

    Did you try a reboot of your router, perchance? Or maybe submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

    Bruce
    jo.hu
    Lyricist I
    May 15, 2021

    Same problems at my Sonos…. Can’t add Soundcloud tracks from stream. :( 

    Airgetlam
    Airgetlam
    May 15, 2021

    Did you submit that diagnostic, as I suggested, and call in?

    Bruce
    Sp1ke
    Sp1ke
    Avid Contributor I
    May 15, 2021

    Same problem here with Soundcloud - “Unable to add songs to the queue”

    Spotify, Amazon Music and TuneIn all work fine.

    Steve
    Airgetlam
    Airgetlam
    May 15, 2021

    Did you submit that diagnostic, and call in?

    Bruce
    Bigreds77
    Lyricist I
    May 16, 2021

    Same problem here I have rebooted router, powered off all speakers, removed spud cloud account and re linked it. Still the same error. 
    I have found an interim fix add to playlist and it plays via that route or select artist and play via that way. Not ideal for long term when you should be able to play direct from your stream. 
    Any help much appreciated 

    Airgetlam
    Airgetlam
    May 16, 2021

    Did you submit a diagnostic while having the issue, and call Sonos directly?

    Bruce
    Bigreds77
    Lyricist I
    May 16, 2021

    No as they are closed Saturday and Sunday 

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