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Alpine Kiwi
Contributor I
Jul 27, 2023 6:05 AM UTC
Answered

Sonos S2 on iPhone has black unresponsive screen

For the past 24 hours my Sonos app has only showed a black screen. 
 

Running iPhone 13P on iOS 17 Developer Beta and latest Sonos update. 
 

I have removed app and reinstalled it, issue remains. 
 

Cheers for any help. 

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Airgetlam
AirgetlamAnswer
Jul 27, 2023 6:13 AM UTC

Two things.

  1. Sonos (and most companies) don’t try to keep up with beta releases of operating systems, only the actual final release.
  2. There is already a thread about this here; 

     

Bruce
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6 replies

Airgetlam
AirgetlamAnswer
Jul 27, 2023 6:13 AM UTC

Two things.

  1. Sonos (and most companies) don’t try to keep up with beta releases of operating systems, only the actual final release.
  2. There is already a thread about this here; 

     

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Bruce
    Alpine KiwiAuthor
    Contributor I
    Jul 27, 2023 6:19 AM UTC

    Thanks for the link. There is a lad on there who found a work around by opening app, turning screen off and then back on.

    Cheers again.

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      Kermit50
      Contributor I
      Aug 5, 2023 11:43 PM UTC

      Alpine Kiwi, your suggestion worked!  Thank you. However, I have to do this each time I need to access my Sonos App.  What is the problem?  Any insight?  Is Sonos aware?  
       

      Pat

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      Ken_Griffiths
      Ken_Griffiths
      Aug 6, 2023 12:00 AM UTC

      Alpine Kiwi, your suggestion worked!  Thank you. However, I have to do this each time I need to access my Sonos App.  What is the problem?  Any insight?  Is Sonos aware?  
       

      Pat

      Yes, Sonos Staff are aware. Other community users have raised the issue with them, but rightly, they can’t do anything until the iOS 17.* build is about to go to ‘general release’ to the public, as between now and then, the iOS beta software may change - particularly if there is a bug on the iOS side of things that’s causing this issue, that Apple may need to fix etc.

      So iOS beta builds are never officially fully supported, until a stage is reached where they do become ‘production’ versions.

       

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        Kermit50
        Contributor I
        Aug 6, 2023 12:03 AM UTC

        Thank you!  This is very helpful. I appreciate you responding to my inquiry. 
         

        p

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        Airgetlam
        Airgetlam
        Aug 6, 2023 5:40 AM UTC

        Any beta build of an operating system is not supported, not just iOS. 

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        Bruce
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