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scottdorcas
Contributor I
April 8, 2023
Answered

Sonos S2 cannot connect to USB drive on ASUS ax3000/ax58u router

  • April 8, 2023
  • 15 replies
  • 878 views

Hello,

I installed a new ax3000 router in my home. All devices including my 2 Sonos speakers are properly connected via wifi and functioning. I also connected my USB hard drive to my router. This contains my music library.

I am attempting to connect a shared music folder without success. My router is configured to share the USB music folder (RW perms) over an SMB connection. Furthermore, the router is configured as UPnP media server. When I add the folder “\\192.168.x.x\iTunes” and credentials it accepts everything, but after 5 seconds it fails with an error message, “//192.168.x.x/iTunes” is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”

Using the same path above I can successfully connect using my mac and windows laptops. I’ve seen some others with similar problems but using a different model. Is this still a known issue? If so, SONOS when will you fix this?

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    Best answer by Jamie A

    Hi @scottdorcas,

    Are you running an S1 Sonos system? If so, make sure SMBv1 is enabled as S1 systems cannot use SMBv2/3. 

    I would however recommend you reach out to our support team for further assistance on this issue, as they can remote into your system to make any necessary changes.

    I hope this helps!

    15 replies

    Show previous replies
    Stygi
    Contributor I
    July 31, 2023

    Thanks for the suggestion, Stanley_4.

    I took an old Netgear R4500 (Costco version) which I was able to convert into a WNDR4500v1 (retail version) and then flash FreshTomato onto it in order to control the SMB protocols. Sonos is now happily indexing the music library. 

      MooreKW
      Contributor I
      October 29, 2023

      Any resolution to this problem.  I am running S2 for my system, ASUS AX-3000 and it is running SMBv2.  The initial transition to S2 went well, but I have been unable to add any new pieces to the music library.  The old music continues to play.  There are not many files.

      Any attempt to update the library results in “music files not available”.  The log on the server indicates: “smb2_validate_message_id: client used more credits than granted, mid 1026, credits_granted 0, seqnum low/range: 1026/0”

      Any suggestions?

       

        ratty
        ratty
        October 29, 2023

        If you can temporarily configure the router to use SMBv1 only you may be able to complete the indexing scan.  

          MooreKW
          Contributor I
          October 29, 2023

          Thank you for your suggestion… unfortunately for this router, there is no option to force it to use SMBv1 in the GUI, though I could try to re-use an old router that had only SMBv1… I have read elsewhere that the “credits” is a SMBv2 addition.   

          MooreKW
          Contributor I
          November 12, 2023

          Just as a follow up, for others who are having this problem.

          As one of the earlier posts by ratty suggested, it appears that I was running into a size problem, even though I only have 517 songs in that shared drive.

          For my problem, I have created a new shared drive on the same hard drive device on the ASUS AX-3000 USB port and I seem to be able to add new songs which are properly loaded by Sonos.

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