Contributor II

Answered

SONOS S2 App on Mac OS Issues

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Suddenly the SONOS S2 app on MAC OS Sequoia 15.7.3 when it starts it spends 5 - 6 seconds searching for the sonos network. Then announces my Firewall settings need changing. Funny as the firewall is turned off on this particular laptop. Anyway it eventually gets past this and then announces the app needs an update. Hit the search for updates button, funny as there are no updates. What the hell is going on with this piece of junk?

Maybe unrelated but when playing across multiple devices, some devices go quiet for upto a minute then continues. No indication of issues and at least one device continues playing without issue.

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AirgetlamAnswer

It sure sounds like the Mac is having trouble reaching the Sonos devices. Of course, the Mac app hasn’t been ‘updated’ in years, since essentially they removed all setup features, and put it in maintenance mode. Which is why they require a mobile device and controller for setup. That being said, I’m not having delays on my Mac using the S2 controller when contacting my speakers, and playing music.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

It sure sounds like the Mac is having trouble reaching the Sonos devices. Of course, the Mac app hasn’t been ‘updated’ in years, since essentially they removed all setup features, and put it in maintenance mode. Which is why they require a mobile device and controller for setup. That being said, I’m not having delays on my Mac using the S2 controller when contacting my speakers, and playing music.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

G

GandalftheCat

Lyricist III

struggling with this

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Airgetlam

What did Support suggest?

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Bruce

controlav

Lead Maestro

This is the “local network” permission - if it is off, turn it on, if it is on, turn it off then on again.

Giant pain from Apple, magnified by lack of decent error reporting from Sonos.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

D

dpg50000

Enthusiast II

This is the “local network” permission - if it is off, turn it on, if it is on, turn it off then on again.

Giant pain from Apple, magnified by lack of decent error reporting from Sonos.

Thanks! This fixed the problem for me. Local network access for Sonos was already on, so I toggled it off and back on. No idea why it just suddenly occurred, especially as there haven’t been any recent Mac OS or Sonos desktop app updates.

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controlav

Lead Maestro

This is the “local network” permission - if it is off, turn it on, if it is on, turn it off then on again.

Giant pain from Apple, magnified by lack of decent error reporting from Sonos.

Thanks! This fixed the problem for me. Local network access for Sonos was already on, so I toggled it off and back on. No idea why it just suddenly occurred, especially as there haven’t been any recent Mac OS or Sonos desktop app updates.

Apple just can’t get this option right, for some reason. iOS went through a similar crap-fest when the option was originally added there, though it seems ok now (it took literally years). Having ported the option to MacOS, they ported the original bugs as well, and haven’t got the brains to port the fixes subsequently made to iOS. Madness.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

j4m1eb

Contributor I

This has just started happening for me today - delete reinstall, local network toggled on/off.

It see my network for a second then decided to report firewall error. I don't even have a firewall on.

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Airgetlam

Interesting.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

S

SwissSnowMan

Lyricist I

Happened to me after installing macos 26.4. Suddently devices where not shown anymore. iPhone and iPad app still working. Reinstall, Router restart etc. had no effect. But after toggling Local Network permission for Sonos, it worked again..

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Airgetlam

As @controlav has said many times, it looks like a poor implementation by Apple of this feature of their OS.

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Bruce

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