Sonos S2 app 8.07.05 sometimes stops

Question

I noticed that Sonos S2 app 8.07.05 running on Android 13 UI 5.1 smartphone sometimes stops and exit after being launched without no apparent reasons. Requiring to clean app cache data in order to have it working again.

Sergio 3 Ita · Accepted Answer

Thanks for your advice. I contacted Sonos support. They suggested me to uninstall+ installapp Sonos again + cleanlocal data +starapp Sonos looking for local system. Eventually it seems working properly. Once more a “clean installation” ( old time it was rebooting a system ) does work !

Airgetlam · Answer

I’d suggest the next time that happens, you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. That should give Sonos hard details as to what is happening, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Conversely, since no one else has yet reported this, it may be a download / corruption issue, just on your device. I’d be tempted to delete the file completely, then download and install a fresh copy from the Google store, making sure to ‘Connect to existing system’ when prompted.

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