sonos s1 controller not opening in mac os 13.6.1

Forum|Forum|2 years ago
December 14, 2023
6 replies
124 views

hi All, I cannot seem to load S1 controller on a new Mac with OS 13.6.1 with apple M2 processor. Most of my system is first generation legacy. Any ideas from the Sonos gurus in the community. Many thanks in advance! -Bill

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Best answer by Airgetlam

Have you called in to Sonos?

I don’t run S1 myself, so I can’t test this on my M1 Mac, much less an M2.

M

martincornwall

Lyricist III

Having the same problem. I had deleted the desktop app that was working but would not update. Now cannot install again. Also have some S2 units and app won’t update.

M

martincornwall

Lyricist III

Hi all. I am now sorted downloaded app from https://support.sonos.com/en-us/downloads and seems OK now. Good luck Bill.

B

Bill D 559Author

Contributor I

thank you martincornwall, I will give that a go! -Bill

B

Bill D 559Author

Contributor I

hi martincornwall, did you download S1 or S2 version? S1 version still hangs up for me on OS 13.6.1. thx, Bill

D

Desert Dancer

Lyricist I

Having the same issue. I get an error message when trying to either update or reload the app. I am on Sonoma 14.2, but was having the same problem with 13.6.1. I have a mini-mac with M2 chip.

AirgetlamAnswer

Have you called in to Sonos?

I don’t run S1 myself, so I can’t test this on my M1 Mac, much less an M2.

Bruce

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