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mattjazz
Contributor II
April 28, 2023
Answered

Sonos S1 app

Hi,

I have an original Sonos amp linked to Alexa which works fine via voice control. My problem is when I try to use the S1 app. 
Every new day that I try to use the app it won’t connect to my amp, I have to turn the amp off at the wall and then when it reboots I can use the app, for a day, then it won’t connect again. 
I am using the app on Apple if that makes any difference.

Needless to say, it is very frustrating so would appreciate any advice please. 
 

Thank you

Matt

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Ken_Griffiths
Ken_GriffithsAnswer
May 1, 2023

I notice you mention a power line adapter. I do have one of these which I turned off last night. This morning, my amp is still being found in the app. If this is what was causing the issue, is there a way I can still use the adapter or is it just not compatible?

As you can maybe see from the ‘unsupported setups’ section in the Sonos system requirements HERE it mentions those as not being supported. So it could well be that connection that’s causing you the issue - you would likely be better off using a WiFi mesh system with satellites ‘bridged’ to your main router and switch off your router WiFi too, but see how it goes for now - as I think it’s worth testing for a longer period with the adapter switched off, just to make sure it is the issue. I suspect it will be that.

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16 replies

buzz
buzz
Grand Maestro
April 28, 2023

Unfortunately, the names that SONOS assigns to their products are confusing and the same box might be described with different names -- depending on when the description was written. I’m not sure which product you are describing.

An “original Sonos amp” could be a ZP100 (ZonePlayer100), ZP120 (ZonePlayer120), or CONNECT:AMP. ZP120 and CONNECT:AMP are actually the same product -- they just changed the product name. “AMP” is the latest product in this series and there is only one version.

ZP100 and ZP120 are S1 only. Depending on the date of manufacture, some CONNECT:AMP’s can use S2.

I suggest that you submit a diagnostic, note the confirmation number, and contact SONOS support.

Alex.L
Alex.L
Lyricist III
April 28, 2023

Tbh, this sounds like it could be an issue with your network. Most networks work in a 12 hour refresh time from when a device is connected, if the Amp cannot get a refresh after 12 hours, the router will decide at the 24 hour mark to kick it off. Check your router, and see if the Amp shows up there - If it doesn’t… well you got your answer ;)

Previously a DJ & Radio Presenter. iOS & Android developer in my spare time. Setup: Move, Archer AX1500 with Raspberry Pi as DNS with AdGuardHome
Stanley_4
Stanley_4
Grand Maestro
April 28, 2023

A quick thing you can do to fix IP issues is assigning a static/reserved IP address to all your Sonos devices. Your router’s DHCP page should have instructions for doing that.

When done power down all Sonos, reboot the router, power up the Sonos.

mattjazzAuthor
Contributor II
April 29, 2023

Thanks for the responses.

Yes, the connect:amp shows up as Sonos ZP so assume that’s all correct. 
With regards a static ip address, I’m with Sky and they don’t offer this service on any of their domestic services. Is there another way of achieving this?

Alex.L
Alex.L
Lyricist III
April 29, 2023

Stanley means setting an internal static IP on the Connect:Amp, on the device itself, not the router :) 

Previously a DJ & Radio Presenter. iOS & Android developer in my spare time. Setup: Move, Archer AX1500 with Raspberry Pi as DNS with AdGuardHome
mattjazzAuthor
Contributor II
April 29, 2023

Ok, thank you. How do I go about doing that?

Ken_Griffiths
Ken_Griffiths
April 29, 2023

Ok, thank you. How do I go about doing that?

There’s no way to do it on the Sonos device. See if this YT video may assist you…

https://youtu.be/GnydEDF806s

mattjazzAuthor
Contributor II
April 29, 2023

Again, thank you everyone.

I’ve assigned the ip address so I’ll see what happens. 

    mattjazzAuthor
    Contributor II
    April 30, 2023

    Well, unfortunately that’s made no difference. Within 3 hours, it had gone again. 
    The Amp is pretty well useless without Alexa, it’s the only way I seem to be able to control it!

    buzz
    buzz
    Grand Maestro
    April 30, 2023

    Is this unit a “CONNECT:AMP” or the latest model the “AMP”?

    You mention that the only way that you can control this device is with Alexa. Is the SONOS controller App not able to control the unit? Sometimes deleting and re-installing a device from the Alexa setup will resolve issues.

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