Sonos Roam WILL NOT register

Forum|Forum|2 years ago
May 19, 2024
22 replies
3689 views

I have seen others run into this problem: Sonos Roam WILL NOT register. It is connected to same wifi and communicating with my iPhone 15. I go through the steps, phone and Roam communicate. Then on last step with green & white blinking lights - the Roam turns solid white for 30-60 seconds saying it is completing registration - then Fails. EVERY. SINGLE. TIME. The Roam appears in my iPhone System settings but shows as: Not Registered. And that means I cannot do anything with it. So it’s there, but Sonos will not let me register it and continues to fail every time. HELP! Right now this Roam is useless to me. FYI - I have rebooted my iPhone several times. I know my Router is fine and my other two Sonos Products (Play One and Move) are working perfectly. This is a Sonos issue and I really need some help here.

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Best answer by henrikfrank2

SOLVED Problem after trying Recommendation from another Thread!!!

The FIX was based on info in another thread. Make sure you have most updated Sonos software. Then SIGN OUT and... SIGN BACK into your Sonos account again. Then go through the steps you have probably done a dozen or more times (that all failed - LOL) - and your Roam should register with no issues.

I have no idea why this particular step was needed (nowhere does Sonos recommend it) - but it did. Thanks to the other Sonos community members who provided this fix. Hope it works for others.

This helped with the new App! Thanks a lot!

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G

garciag800

Contributor I

After spending at least 12 combined hours of trying to get my new roam to connect, update and register I finally got it to work. I connected the roam to my existing system but it needed a firmware update and would not register. I kept either getting stuck on the update needed screen or it would try to update and I would go between error codes 1000 and/or 1002. I tried multiple fixes found online (transferring account to myself, signing in and out multiple times, resetting Sonos app within the app, uninstalling and reinstalling app, trying from multiple devices (IOS, Android - both phones and tablets))

Today after signing in and out of the app about 50 times I downloaded the desktop app and reset my mobile apps. The desktop app initialized the firmware update and was successful. I then signed back in to the mobile app and initialized the registration, I was prompted to use the microphone to verify it or enter the PIN at the bottom of the roam. I opted to enter the PIN manually. It then started to chime and prompted me to press the play/pause button. After trying this multiple times I kept getting a message something like “could not verify the button has been pressed”. I then went to my home screen on my phone while leaving the Sonos app on the screen asking to “try again”. I opened my settings and removed all Sonos app permissions and then immediately reenabled all permissions. I went back into the Sonos app and “tried again”. This time the button press registered and prompted me to press the play/pause and volume up button at the same time. That finally registered the roam and I am now able to use it. An extremely frustrating experience to say the least. Hope this helps save someone some time trying to get their roam working and/or avoiding spending hours on hold with customer care.

How on earth are people getting the desktop app to update anything? I have downloaded, deleted and redownloaded the desktop app on my pc multiple times and never am I asked to update anything (I am using the latest app for windows). I have tried resetting my roam, adding it via my phone, getting to the “not registered” point, hitting fix it, then leaving it open on the screen when I see “error 1,008” and then I try to start up the desktop app but nothing happens. If I click on join an existing system, it just asks me to configure firewall and then opens the app but no mention of any updates and no sign of my roam within the devices. Only lists my other speakers that have already been added. And if instead of join an existing system, I click on start a new system, it just takes me back to the webpage where I downloaded the app. This is just nuts

SOLVED: By way of update for anyone else in my position, I’m including what worked for me. And I would just echo the astounding INCOMPETENCE of the customer service agents at Sonos, none of whom came up with this solution themselves, and in fact even gave me incorrect information about my router being incompatible (it’s not even on the sonos list of incompatible but workable devices, let alone the fully incompatible list) just so they could get off the phone. I’m sorry, but the level of idiocy and lack of training is out of control

My set up is as follows: have a spectrum router (SAX2V1S), a sonos boost, two fives and subwoofer and now a roam. I had used the boost to successfully add the fives and the sub, but when adding the roam I kept getting 1,002 and 1,008 as errors, both of which deal with not being able to update the roam. I would add the roam but then get stuck after trying the “fix it” button when it said the roam was “not registered”. I tried downloading the desktop app but my roam wouldn’t appear and there were no prompts to update anything (despite this being a solution widely reported by others)

Since the roam apparently doesn’t work with the boost, I did the following: disconnected the boost and restarted my router and set it to 2.4ghz (the spectrum app has a setting where it just transmits in 2.4ghz for 30 minutes if you click a button in the spectrum app). I then factory reset my roam and at that point I deleted my sonos app and reinstalled it and then when the time came I clicked on set up a new system. It recognized the roam and had me do the same thing as before where I needed to further update the roam after the initial steps of adding the roam, except this time it actually started and finished the update without an error message

I then basically reversed everything. I reconnected the boost to my router, I restarted the router and then unplugged and replugged my boost. After everything was done rebooting, I logged into sonos app and it recognized my initial setup of the two fives and the subwoofer (if yours doesn’t do that, you may need to delete and reinstall the sonos app so that it forgets the new system that you set up with just your roam and recognizes the old system again). Finally, I factory reset the roam again and added it to my system with the two fives and the subwoofer, but this time it asked me to do some other steps such as playing a chime from the roam and then pressing the play and plus buttons at the same time, and VOILA, the roam was added successfully and plays music along with the rest of my system

I must end by again mentioning the COMPLETE LACK OF UTILITY from the ENTIRE Sonos customer service team (or at least the 8 different people, including supervisors, that I spoke to across three days, four phone calls, three web chats and 9 hours)

M

menotyou

Lyricist I

Wow the sign out trick worked.

One of the worst unboxing experience I’ve ever had. Too bad because the only reason I didnt buy a 7th Bose was my experience with the full Sonos system at a friend’s.

Despite good sound and a now working Roam 2, would NOT recommend it to anyone due to the first time user experience requiring digging through forums to resolve.

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