Sonos Roam WILL NOT register

Yep exactly the same problem here but interestingly I have 2 Sonos roams and this only happens with one of them. The other one works and updated to latest software. I have tried everything and thought the latest update to the app might fix it but it didn’t. Weird that it only affects one roam and not the other? Customer support has not been much help either. I think this might be a hardware issue as opposed to a software issue. 

well…. At least I’m not the odd duck out here:)   I got a replacement roam and ran into this issue when I was connecting it to my system last night.   The Sonos support team has ALWAYS been exceptional and I have always just “chatted” with them online and always had my problem resolved.   I see now that the humans aren’t available much and we’re getting stuck with a “Bot”…   GRRRRRR   If you’re listening Sonos, DO NOT GO DOWN THE AI road.   Your tech staff have ALWAYS been exceptional and one of the reasons I buy Sonos products…..

Anyhow, my question is why can’t there be a manual way to type in the info on my Sonos app/account to add the speaker????   

FYI, I CAN connect to my Roam via bluetooth….  Guess it’s gonna be my golf speaker for now….

SOLVED Problem after trying Recommendation from another Thread!!!

The FIX was based on info in another thread. Make sure you have most updated Sonos software.  Then SIGN OUT and... SIGN BACK into your Sonos account again. Then go through the steps you have probably done a dozen or more times (that all failed - LOL) - and your Roam should register with no issues.  

I have no idea why this particular step was needed (nowhere does Sonos recommend it) - but it did. Thanks to the other Sonos community members who provided this fix.  Hope it works for others. 

Tried all that. Signed in and out and in and out. Went through all the steps but still have a paperweight instead of a speaker. Can’t connect via Bluetooth. I see the Roam Not Registered in the app, which is the latest version and when I click Fix It it goes to Let’s finish adding your roam to your system, then There is an update that is available for your Sonos Roam that must be completed (several minutes) before you can use it, then Adding your Sonos Roam, then it flashes on the update screen for a second Tune with Trueplay™ Adapt the sound of your speakers to the acoustics of the room. Updating your product. This should take several minutes but a second later goes to We couldn't update your Sonos Roam. Check your Wi-Fi connection and try again later. Error code - 1,002 When I click Continue I get There was a problem adding your Sonos Roam to your system. Try again later.

Does anyone on here think 100 minutes wait time on hold for customer support is reasonable?

I clicked for a call back and 4 hours later I missed the call as I was on a call to someone else and they never rang back. 
 

I do hope you all find a solution to your issues online because it looks like Sonos aren’t able to help with this one. 

Same issue.  The registration could not be complete - got as far as the prompt to press the play button on top.  Interestingly, one time I was prompted to press both the play and volume up button to the right and it sounded like something more was happening… but sadly no.   In any case, I kept getting prompted to try again and to contact sonos. Ha!  waiting time on phone was always well over 1 hour.  I sent a message through the online help and never heard back. I have the updated app.  I tried multiple times, on different phones and my ipad.  I did a factory reset.  I restarted my modem. I reinstalled the app.  I crossed my fingers.  Nothing worked.  

The whole reason for getting a sonos portable product was to integrate it with the other sonos components I have.  Unfortunately, I will now return it and  just buy a (less expensive!) portable speaker. 

I think if/when it works it’s great but if not….. 

Thanks heaps!! Worked for me! 

This worked for me.  I was getting very frustrated! 8-)

Thanks for the suggestion. In the course of uninstalling and reinstalling the app I logged out and back in and it didn’t work.  I read another thread indicating the issue may be with the ROAM SL and that when the user returned the SL and got the newer version of the ROAM it all worked as expected.  Just to clarify, I was able to set up the speaker and use it via bluetooth but I couldn’t group it with the other Sonos speakers I have (two Ones and a Beam).  Also - connectivity on bluetooth wasn’t great - it dropped several times, with my phone right next to it.   I just sent back the SL and am going to try again.  This time with the newer model (ROAM 2).  Will report back :)

On another note - I can’t believe I was never able to connect with someone from Sonos to problem solve and/or figure out an exchange.  When submitting the request for a return, there was no option for trying to “make it right” before just returning.  On the plus side, it was easy to return.  Hopefully I won’t have to do this again with the new one!

I suspect that Sonos Support is very busy right now with the chaos cause by the new App.

If you have to return a Move 2 I think it will show that the new App is messing up Sonos even more that I thought.