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kerrdo
Contributor II
September 23, 2023
Answered

Sonos Ray and Sonos 1

I have a Sonos 1, a Sonos play and a ray soundbar. When I power up my Sonos play or 1 the app always defaults to the soundbar and I cannot see the others. Do I need to reset with a hard wire to the router again?

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ratty
rattyAnswer
September 23, 2023

It sounds like you must have set up the Ray as a ‘new system’ then. 

  • Factory reset the Ray.
  • Start the app and make sure it can see the One / Play:1 speakers.
  • The Ray may trigger a popup in the app automatically to add it. If it doesn’t, go to Settings/System and hit Add Product.
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4 replies

ratty
ratty
September 23, 2023

If you power off the Ray and start the app does it see the other speakers?

kerrdoAuthor
Contributor II
September 23, 2023

Yes

AK
ratty
rattyAnswer
September 23, 2023

It sounds like you must have set up the Ray as a ‘new system’ then. 

  • Factory reset the Ray.
  • Start the app and make sure it can see the One / Play:1 speakers.
  • The Ray may trigger a popup in the app automatically to add it. If it doesn’t, go to Settings/System and hit Add Product.
    kerrdoAuthor
    Contributor II
    September 23, 2023

    Thank you I will try that.

    AK
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