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kerrdo
Contributor II
Sep 23, 2023 9:40 AM UTC
Answered

Sonos Ray and Sonos 1

I have a Sonos 1, a Sonos play and a ray soundbar. When I power up my Sonos play or 1 the app always defaults to the soundbar and I cannot see the others. Do I need to reset with a hard wire to the router again?

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ratty
rattyAnswer
Sep 23, 2023 11:58 AM UTC

It sounds like you must have set up the Ray as a ‘new system’ then. 

  • Factory reset the Ray.
  • Start the app and make sure it can see the One / Play:1 speakers.
  • The Ray may trigger a popup in the app automatically to add it. If it doesn’t, go to Settings/System and hit Add Product.
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4 replies

ratty
ratty
Sep 23, 2023 10:13 AM UTC

If you power off the Ray and start the app does it see the other speakers?

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kerrdoAuthor
Contributor II
Sep 23, 2023 11:48 AM UTC

Yes

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AK
ratty
rattyAnswer
Sep 23, 2023 11:58 AM UTC

It sounds like you must have set up the Ray as a ‘new system’ then. 

  • Factory reset the Ray.
  • Start the app and make sure it can see the One / Play:1 speakers.
  • The Ray may trigger a popup in the app automatically to add it. If it doesn’t, go to Settings/System and hit Add Product.
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    kerrdoAuthor
    Contributor II
    Sep 23, 2023 12:49 PM UTC

    Thank you I will try that.

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    AK
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