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DerekL
Trending Lyricist I
July 9, 2020
Question

SONOS Radio not playing BBC stations

So I woke up this morning to the dreaded SONOS bong, as BBC Radio 4 through SONOS Radio was not working. I changed it to TuneIn and it played. Later BBC Radio 6 suffered the same problem, and was cured in the same way.

Is this a widespread problem? Is there a solution?

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    castalla
    Local Superstar
    July 9, 2020

    Well obviously some of us see a benefit of sonos radio. As you haven't your answer while interesting to some doesn't actually address why these services have stopped. I've also found other UK but non BBC stations have also stopped working on sonos radio. LBC for one. 
     

    LBC is avalable via Global Player

    It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
    Stuart_W
    Stuart_W
    World-Class Superstar
    July 9, 2020

    Way before Sonos Radio started, when Tunein stopped being allowed to broadcast the BBC stations (the beeb wanted to push us to Sounds - which of course you have to register your details with), Sonos recommended using Radioplayer on their service. They have always been available there. I didn't know Tunein was back up till this happened. 

    I listen to the BBC daily on Sonos and I can be certain that the BBC Radio stations never stopped working on TuneIn. There was some discussion 11 months ago that they were going to pull out of TuneIn but they did also say they would continue to be able to be played via legacy (ie TuneIn on Sonos)  systems.

     

    I believe the issue is around people logging in to be able to listen which is required for Sounds.

    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    andywash
    andywash
    Trending Lyricist I
    July 9, 2020

    Getting back to the question: Why have the BBC stations & LBC stopped working on Sonos Radio?
     

    nik9669a
    Senior Virtuoso
    July 9, 2020

    Getting back to the question: Why have the BBC stations & LBC stopped working on Sonos Radio?
     

    I’ve just tried BBC radio 1, 2, 3, 4 and 5 on Sonos Radio. All work for me, as did the ones I checked this morning. Additionally, the Status for services is showing no faults. I think the problem is something local to you, rather than the service as a whole. 

    Stuart_W
    Stuart_W
    World-Class Superstar
    July 9, 2020

    I’m in the UK (PE9) And BBC Sonos Radio still not working for me

    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      andywash
      andywash
      Trending Lyricist I
      July 9, 2020

      Interesting. It's at least two of us so far. If anyone was working at Sonos maybe they’d answer my tweets about it. 

      DerekLAuthor
      Trending Lyricist I
      July 9, 2020

      Odd. I’ve just tried again, and the SONOS BBC stations which are saved as favourites do not play.

      However, if I go via SONOS radio and then search/find the station, then it does play. I added that station as a SONOS favourite and it plays, whereas the previously saved (but otherwise apparently identical) version still does not.

      I imagine somebody at SONOS could explain what has become broken in the saved stations.

      Edit: I have just noticed that the alarms are not set to SONOS favourites because that is not an option. So whatever was saved as a favourite was also saved for alarms and both were broken.

        andywash
        andywash
        Trending Lyricist I
        July 9, 2020

        Odd. I’ve just tried again, and the SONOS BBC stations which are saved as favourites do not play.

        However, if I go via SONOS radio and then search/find the station, then it does play. I added that station as a SONOS favourite and it plays, whereas the previously saved (but otherwise apparently identical) version still does not.

        I imagine somebody at SONOS could explain what has become broken in the saved stations. 

        Ta. I'll try that. 

        Stuart_W
        Stuart_W
        World-Class Superstar
        July 9, 2020

        Odd. I’ve just tried again, and the SONOS BBC stations which are saved as favourites do not play.

        However, if I go via SONOS radio and then search/find the station, then it does play. I added that station as a SONOS favourite and it plays, whereas the previously saved (but otherwise apparently identical) version still does not.

        I imagine somebody at SONOS could explain what has become broken in the saved stations. 

        Ta. I'll try that. 

        Yes that does work.

         

        Couldn't find Radio 3 and I hate using the Sonos Radio search because it is rubbish

        Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
        DerekLAuthor
        Trending Lyricist I
        July 9, 2020

        Couldn't find Radio 3 and I hate using the Sonos Radio search because it is rubbish

        It really is. To find BBC 6 Music I have to Browse: Local Radio: UK: London: then scroll past the alphabetic section to the random non-alphabetical ones at the end.

        On the other hand, the PC controller does have a search within SONOS radio which works.

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