Sonos Radio HD not working?

2 replies
255 views

Hi

I subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.

Have I missed something?

The S2 app shows Sonos Radio HD stations so it’s definitely enabled

To clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself.

Cheers

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James L.Answer

Retired Community Staff

Hi @lauriecarter,

It can sometimes take up to 30 minutes for your subscription level to change on your system. Given that your post is a couple of days old, are you able to use the Sonos Radio HD benefits now? If not, I suggest getting in touch with our customer care team who can look into the issue for you.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

James L.Answer

Retired Community Staff

Hi @lauriecarter,

It can sometimes take up to 30 minutes for your subscription level to change on your system. Given that your post is a couple of days old, are you able to use the Sonos Radio HD benefits now? If not, I suggest getting in touch with our customer care team who can look into the issue for you.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

P

PAC190

I have signed up 12 hrs ago and tried to start my free trial have given my payment info.

How can you tell a station is in HD?

My account shows S2 controller app but also says that I still have a bridge in my system which I don’t also running 13.1

any advice out there Thanks

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