Sonos Radio HD already subscribed

Question

So I just tried to open Sonos Radio HD again and am getting the annoying error that I’m already subscribed (which is true) but the app acts like I’m not.

If I try to manage my subscription in the app it just shows the screen as if I’m not subscribed, but when pressing “Try it now” I get the following screenshot:

So the app tells me I’m subscribed, but doesn’t show me the Radio. When I press ‘OK’ in the above alert I get the following screenshot after a couple of seconds:

And afterwards nothing happens and I still can’t listen to Sonos Radio HD. If I go to the radio menu then I just see it as if I’m not subscribed.

So pretty annoying, how to fix this?

Ken_Griffiths · Accepted Answer

My other thoughts are a reboot of your Router & Players and if the problem still persists, then it’s likely an account issue, in which case I would submit a diagnostic report, note it’s reference and then contact/chat to Sonos Support Staff via this LINK

Hope you are able to get it sorted.

Ken_Griffiths · Answer

Have you tried an App reset?https://support.sonos.com/s/article/4758

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