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Trending Lyricist I
November 25, 2024

Sonos queue no details

  • November 25, 2024
  • 15 replies
  • 198 views

The Sonos queue exists but has no art or track details. I have factory reset the Symfonisk speakers and checked the Sonos app is the latest version. What can I do? 

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15 replies

Collaborator II
November 27, 2024

Try the desktop app as Controlav suggests. If it’s not working there either you’ll know it’s your server thing or not. 

ConibubsAuthor
Trending Lyricist I
November 27, 2024

Obviously I’m missing something here. I am not a computer whiz and mostly just expect things to work. 
I got the PC fired up and checked the Microsoft App Store and couldn’t find a Sonos app. Then I logged into the Sonos website and found a link to the web app. That’s where I was when the photo was taken. 
Seemingly, this is not the desktop app everyone is talking about. So please do me a favour and explain how I find the desktop app. 
Thank you in advance. 

jgatie
November 27, 2024

Obviously I’m missing something here. I am not a computer whiz and mostly just expect things to work. 
I got the PC fired up and checked the Microsoft App Store and couldn’t find a Sonos app. Then I logged into the Sonos website and found a link to the web app. That’s where I was when the photo was taken. 
Seemingly, this is not the desktop app everyone is talking about. So please do me a favour and explain how I find the desktop app. 
Thank you in advance. 

 

Download here:https://support.sonos.com/en-us/downloads under “Windows”.

ConibubsAuthor
Trending Lyricist I
November 28, 2024

Thanks to jgatie I found and downloaded the Windows app.

As you can see from the photo the Windows app is working perfectly! The album art and track details are displayed in the correct fashion. Hooray!

Just guessing but I suppose the iOS app that I have been using is where the fault lies. Hopefully SONOS will sort it out. I would consider it a good Christmas present. 
 

Thanks again to jgatie.

ConibubsAuthor
Trending Lyricist I
November 28, 2024