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Sonos + Plex service problems this evening

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I have a Synology NAS with locally stored music files that I play through my Sonos system via the Plex service. It has been working well for months but just tonight, i see that I am unable to browse my files either with the Android S2 Controller or via the Sonos App on my PC.

I tried reauthorizing the service multiple times and each time a browser window opened and Plex reported that I had successfully reauthorized my account. However, when I returned to the Sonos controller, I was unable to browse my music files via the S2 App.

I then deleted the Plex service (via the S2 App) and tried to re-add the service to Sonos. Initially, the App responds with “Check your network connection. There was a problem getting started….” However, there is no problem with my network connection as confirmed by my ability to post here.

I have restarted everything -- router, all Sonos players + Boost, and I restarted my NAS drive. I have no problem logging into the NAS from a browser window on the PC and when I do, Plex is working just fine: I can browse all of my music files and I can play them through PC connected speakers. Additionally, all settings are normal in the Plex dashboard (including enabling of Remote Access).

This just started this evening. https://status.sonos.com/ reports that the Plex is working within Sonos but I don’t thnk that’s correct.

Anyone else?

Thanks,

Mike

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AirgetlamAnswer

It’s possible, I just responded to another thread about an issue with Plex. I had a conversation earlier last week with a moderator that seemed to suggest that the status page requires manual updates, so it isn’t real time. Have you called in to Sonos to check, if possible?

Bruce

AirgetlamAnswer

It’s possible, I just responded to another thread about an issue with Plex. I had a conversation earlier last week with a moderator that seemed to suggest that the status page requires manual updates, so it isn’t real time. Have you called in to Sonos to check, if possible?

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Bruce

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mgenthner25Author

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Hi Bruce,

Thanks, I just saw the other post (to which you had responded … “Unable to Reauthorize”). I have not called into Sonos but will do that.

-Mike

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Airgetlam

Hope it helps. ;)

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Bruce

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thewolf56

Contributor I

Hi Bruce,

Thanks, I just saw the other post (to which you had responded … “Unable to Reauthorize”). I have not called into Sonos but will do that.

-Mike

Please keep us updated. Hoping it helps you as I am in the same boat right now.

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cimmroth

Lyricist I

Same here. Similar setup. Synology NAS running Plex.

Just this evening, I am no longer able to play Plex through Sonos.

Sonos app says my Plex account needs to be reauthorized. I reauthorize, go back to Sonos app and it says my Plex account needs to be reauthorized.

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mgenthner25Author

Trending Lyricist I

Well, I tried calling Sonos support but lost the connection (they close up at 11:00 PM EST so no surprise. I will try again in the morning).

In case Sonos staff see this post, I submitted diagnostic #425085822 (though I’m guessing it won’t be helpful). Details in the original post.

-Mike

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nulptr

Lyricist I

Same issue (since last night), QNAP NAS. Can get through sign-in/authorize dialog, but then Sonos responds with “Account not found: Unable to add Plex account”.

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thewolf56

Contributor I

It is working now.

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nottheg034958

Lyricist I

I am experiencing the same situation. How was this problem resolved?

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