Sonos playlists missing in new S2 app for Android.

Hi @xerky, Thanks for reaching out and welcome to the community. Sorry for the late reply.  Regarding your concern for the missing Sonos playlist, I’ll ask some questions to further check on this issue.

1. When did it start happening?
2. Have you tried another controller to check if the issue persists?
3. What troubleshooting steps have you done so far?

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Hey Simon,

We are living in unprecedented times! No worries!

It started when I downloaded the new S2 app for Android.

I tried uninstalling it downloading again and reinstalling. 

The menu choice “Sonos Favorites” is not available in the Android App

It is present at the top of ”Select a Music Source” in S2 app for my PCs

Hi @xerky, thanks for the update. I’ll also ask if can you give me a brief description of what are you seeing on your Sonos A2 App. I’ll also have this check with our specialist for any ongoing issue for the Sonos playlist not showing on Android devices.

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

The menu choice “Sonos Favorites” is not available in the Android App

Hi @xerky, thanks for the update. I appreciate the screenshot that you have sent. Regarding your concern. You’re on the browse section, Can you choose on the star icon on the bottom left part and choose My Sonos and then check if your Sonos Favorites will show up.

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

We are not making progress

When I press star - My Sonos comes up 

Shows

Recently Played

Albums, etc. 

NO SONOS PLAYLIST

Hi @xerky, thanks for the update. Regarding your concern that it is still not showing on the Android device for the Sonos playlist. 

I'll ask you to kindly contact our phone support team for further assistance and to investigate on this issue.

They’re open Monday to Friday, from 9 am to 10 pm EST. Our phone support number: 1-800-680-2345

Playlists have gone missing on the app again… you can see them on the PC controller, but not app… I am using IOS devices…

Can this be looked into, I downloaded the update for the apps 18th Dec 2020

Thanks

Having the same issue on iOS.  Playlists are sometimes there, other times not.  Quite frustrating.

Also seeing an issue where Music services like Tidal disappear and I have to re-add them.