Sonos Playlists and their return.

Have you updated the system as well as the app?

And quit the app and reopened it?

Yes, this isn’t my first rodeo 😁

Full network restart and power cycle of all devices. All up to date, the HT products are on a later build it seems. 
Still no playlist in favourites. 

It’s probably your network /s

I’m not sure this community knows exactly what was ‘included’ in Sonos announcement in their release notes. You may be better off submitting  a system diagnostic within 10 minutes of experiencing this problem, and calling Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

It might be interesting to know what they were told about the release. And at the least, your information in that diagnostic could be handed off to the coders.

Well they are back, the playlists that is. Nothings changed but I assume the roll out is in stages. Odd that they were there and then not for a few hours. 
Seems they work well now, this on iPad and iPhone. 😎

No clue, but I’m glad they’re back. Must have been more effort than originally expected. 

Is that their tagline?

SONOS.

More Effort Than Originally Expected. 

If you’ve worked in software, you often are not a fan of deadlines, as the work often uncovers unexpected difficulties. I was surprised to see Sonos state a ‘we’ll have it reinstalled by’ date, especially as it seems the entire system was rewritten in a new language. More extensible, I’d hope, for the future, but having been on teams that have done similar efforts, I’m more than familiar with the dreaded ‘oh, this doesn’t work the way we thought it would, we have to replan and implement our approach’ aspect. Fortunately, most of our efforts were behind the scenes, Sonos doesn’t seem to have been that lucky, and the situation hasn’t likely increased their desire to promise dates in the future. Bugs are a terror. 

Makjng this POS system work over the past 11 months has absolutely taken “More Effort Than Originally Expected.