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MusicSource22
Contributor I
April 20, 2025
Answered

Sonos Playlist - Content Unavailable

  • April 20, 2025
  • 13 replies
  • 786 views

This has got to be one of the sickest jokes ever.. 

One year after the dreadful Sonos update, I noticed that I could finally edit and create new sonos playlists again. 

However after editing some of my old playlists, and creating a few new ones I now receive an error when opening these playlists saying that "the content is not available". This doesn't make any sense; some of the lists I just created, so the music is obviously still available. 

I have no problems with my WiFi, my system is up-to-date, and there doesn't seem to be a glitch either as I still can't access the playlists after closing/opening the sonos app multiple times. So everything signs to the sonos app still not working as it should be.

Is anyone else experiencing smth similar? Right now creating playlists feels like playing Russian roulette; you could spend hours creating them, and who knows if you can still access them seconds later..

 

 

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    Best answer by Corry P

    Hi ​@MusicSource22 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with playing some of your playlists.

    To get to the bottom of this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    13 replies

    Show previous replies
    Airgetlam
    Airgetlam
    August 30, 2025

    I’m curious about what Sonos Support said, when you called in?

    I don’t have lots of playlists, but none of the ones I do have disappeared on my system. 

    Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    August 30, 2025

    Just looked at my Sonos here, local music library and locally saved Amazon playlists are still available.

    Always a good first step is a full system refresh. Power everything down, power up router, wait a minute or two and power up your Sonos. 

      Lous_8
      Contributor I
      September 26, 2025

      Two things. Normally I can play the Playlist even if it says content unavailable. Secondly I show a lot of songs without artwork. If I remove those songs or some of them, the Playlist works again. 

      The first time I had this issue I called tier 2 Sonos support they couldn't figure it out. I finally figured out that the songs I added manually when we could do that, was causing the problem. I removed them and everything was fine. I contacted support to let them know what happened and they ignored me

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