Sonos playback issue

It shouldn’t be an issue, playing music using the Sonos app, and playing music on your phone, but where this concept breaks down is if you have your phone paired with the Sonos speaker, either via Bluetooth, or AirPlay 2. If you ‘kill’ that connection, the Sonos speaker will continue to play the music it was told to by the controller, and your phone will stop interrupting the music playback by sending its own output to the Sonos. 

It's weird, I've never paired the Sonos with my phone over Bluetooth, I only manage its playback through the app. You now get a permanent Sonos widget on the phone while the speaker is in use, which I think is where the issue has crept in. It seems maybe having multiple widgets playing at the same time causes confusion somewhere, and the phone feels it has to stop playback on one to play the other?

You can drop the phone to Sonos bluetooth configuration from the phone settings. Either the disconnect or unpair options.

I don’t have a Sonos “widget” on any of my android or iOS devices. Is this something you enabled on your phone? If so, you could test your theory by turning it off to see if playback still gets interrupted.

I haven't knowingly enabled a widget, there's no options for one in the app settings that I can see. Just whenever Sonos is playing there's a persistent widget/control panel on the lock screen. I don't know how to make it go away other than force closing the Sonos app, which isn't desirable. If I stop streaming on the speaker, the widget sticks around until I start playback on another app.

I’m afraid I’m with ​@kdowling on this, I get no ‘widget’ showing on my lock screen for any devices when Sonos is playing, or not playing. Can you take a screenshot, and post it? 
 

Are you by chance using S1 rather than S2? Which Sonos devices are you using?

Just thinking out loud, but I would get a widget showing what was playing if I used Bluetooth or AirPlay 2, just not when using the Sonos controller. 

Lock screen controls was recently added to the android S2 controller. In the Sonos controller app click on the person icon at the top to get to your Account settings → App Preferences. From there you can turn on/off Lock Screen Controls. I never turned that on.

If that’s not it, then ​@Airgetlam is correct that you get widgets using other audio apps, which the sonos controller app is not.

I would consider it a bug for the lock screen control to behave like that. If it was an audio app, that would make sense. But since it’s not playing any audio on the device, it should not be interring with actual audio playing apps.

Have grabbed a screenshot from the lock screen. This is when playback is stopped but widget will likely stick around until I play something through another app. Behaviour is the same whether the screen is locked or not tbh. I'm using S2 on Android, all up to date. My speaker is Era 100. Rather perplexed to hear no one else sees this controller widget when using the app.

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