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PS111
Contributor I
Oct 10, 2023 4:29 PM UTC
Answered

Sonos not updating on my Fire Tablet 7, 9th generation

Sonos works on all of my other tablets, phones, etc… 

The problem is with my Fire Tablet 7, 9th generation.

When I open Sonos on my Fire Tablet then it says it needs updating.   I click on the update button, it goes to the play store, and when I click in the play store to update the tablet doesn’t do anything.  I have tried starting, restarting the app, nothing.

On the Fire Tablet, in compatible devices, my Fire Tablet does show up as being compatible.  I renamed it to make sure it’s the correct tablet. It is. 

Any help?

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PS111Answer
Contributor I
Oct 16, 2023 8:48 PM UTC

For someone else having the same problem, the only thing that worked was to factory reset tablet and re-install the Sonos app.

Thanks for the help.

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5 replies

Airgetlam
Airgetlam
Oct 10, 2023 5:28 PM UTC

Not being family with this device, what OS is it running? While the tablet itself may be on the update list, it’s always a possibility that it needs to be running the latest OS. See the supported OS for controllers FAQ. 

Alternately,have to tried a full / hard reboot of the device?

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Bruce
Belly M
Belly M
Oct 10, 2023 5:39 PM UTC

As it’s not even running, I would perform a hard restart (power off) and then if no good remove the app and download again, sorry I no longer have a Fire table to offer any more help.

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PS111Author
Contributor I
Oct 12, 2023 6:36 PM UTC

Thanks guys, I’ll try your suggestions.
 

Also, it is running the latest OS.

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Airgetlam
Airgetlam
Oct 12, 2023 10:12 PM UTC

Sorry, ‘the latest OS’ has no real meaning, especially given the wide variety of devices out there. Not all devices can run something current, unfortunately. 

Which specific ‘latest OS’, by number, is it?

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Bruce
PS111AuthorAnswer
Contributor I
Oct 16, 2023 8:48 PM UTC

For someone else having the same problem, the only thing that worked was to factory reset tablet and re-install the Sonos app.

Thanks for the help.

Translate
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