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esanch
Contributor I
February 19, 2020

Sonos not connecting to nas

  • February 19, 2020
  • 9 replies
  • 721 views

Whenever I try to connect my sonos to my nas I get an error saying “Sonos was unable to add the music folder Please check that the path to the folder, and the username and password if needed, are correct. Reason: Access to the shared folder “\\FREENAS\HP_Pool_1” is denied.” I am running FreeNas 11.3 and I can guarantee that I am putting the username and password in correct. 

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    9 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    February 19, 2020

    Did you remember to enable SMB v1 on your NAS? Sonos won’t connect without it being available.

      esanchAuthor
      Contributor I
      February 28, 2020

      Yes Smb 1 is enabled.

      Stanley_4
      Stanley_4
      Grand Maestro
      February 28, 2020

      Try adding it in again to generate fresh error logs, submit a diagnostic and contact Sonos with the number, they can see log information we users can’t.

      George Parr
      Trending Lyricist I
      May 24, 2020

      For all it is worth, I was getting exactly the same message.

      Then I explicitly typed in the IP address of my Buffalo Linkstation and it worked.

       

      Airgetlam
      Airgetlam
      May 24, 2020

      Is Free NAS a physical local drive, or a virtual web based connection?

      Bruce
      George Parr
      Trending Lyricist I
      May 24, 2020

      Airgetlam,

      In my case (Buffalo LinkStation) it is a physical local drive, connected to my router. The router assigns a standard IP to the NAS drive. I mapped it easily enough on my PC but then it stopped working on Sonos and so I removed it and then added it again using the explicit IP: \\192.168.1.4\share\music

       

      Airgetlam
      Airgetlam
      May 24, 2020

      Curious as to why you’re using Free NAS 11.3 rather than the supplied software from Buffalo? I’d think that might be part of the issue.

      Ah, you’re not the OP. In your case, I suspect the router assigned it a new IP for some reason, and the system/router was not translating the name to IP properly.  

      Bruce
        George Parr
        Trending Lyricist I
        May 24, 2020

        Airgetlam

        Good point. I do not really know what I am doing. Just hacking around.

        I tried to remove the drive and then add it again typing the same path as before. Sonos did find it, but it said it was denying access. Go figure. 

        Then I typed in the IP explicitly (after finding that tip on some other thread around here) and it worked. I candidly admit that I do not have the foggiest idea of what is actually happening ;-)

        Airgetlam
        Airgetlam
        May 24, 2020

        Laugh. In that case, I’m not 100% sure I do either, but it sure sounds like a translation table error. But I’m glad you were able to resolve it. 

        Bruce
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