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andrev3000
Contributor I
Oct 10, 2024 11:40 AM UTC
Answered

Sonos No Longer Appears in Spotify Connect

I have a Sonos Connect playing through my home theatre.  I can use the S1 App but usually just use Spotify.  Suddenly it no longer appears in my Spotify Connect list on devices on the same Wifi network.  This has been operating fine for 8 years.  I can use Spotify in the S1 Sonos App on my iphone but when I am in Spotify I can’t see Sonos.  Alexa can also no longer see Sonos.  My Connect has been upgrading its software automatically.  Is it possible the latest software version doesn’t support Spotify Connect?

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Corry P
Corry PAnswer
Sonos Staff
Oct 14, 2024 9:19 AM UTC

Hi @andrev3000 

Welcome to the Sonos Community!

Sorry to hear of this issue you have been having with your Sonos system not showing up in your Spotify app.

Please open the Sonos app and remove Spotify from your Sonos system, then add it back on again:

Remove a music service account from Sonos

Add a music service to Sonos

Please also ensure that the Spotify app is signed into the same Spotify account.

If this does not work, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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4 replies

UKMedia
UKMedia
Oct 10, 2024 12:15 PM UTC

Hi

Please see my article here: 

 

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Remember: Sometimes Red Wine helps :)
    andrev3000Author
    Contributor I
    Oct 10, 2024 6:15 PM UTC

    Thanks for this, it’s a very useful read. It hasn’t fixed this problem but could explain several others!

    I have rebooted everything as outlined again and it hasn’t fixed this particular problem.  I do have full admin access to the router though and have been monitoring the allocation of IP addresses.  Spotify Connect does search for any compatible IP connected devices each time the app starts so is usually effective in finding the Sonos system (it responds with the room not the hardware actually) regardless of IP address normally.

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    UKMedia
    UKMedia
    Oct 11, 2024 6:16 AM UTC

    Are you using ia mesh network?

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    Remember: Sometimes Red Wine helps :)
    Corry P
    Corry PAnswer
    Sonos Staff
    Oct 14, 2024 9:19 AM UTC

    Hi @andrev3000 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you have been having with your Sonos system not showing up in your Spotify app.

    Please open the Sonos app and remove Spotify from your Sonos system, then add it back on again:

    Remove a music service account from Sonos

    Add a music service to Sonos

    Please also ensure that the Spotify app is signed into the same Spotify account.

    If this does not work, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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