Sonos Music Library won't update

I started having similar issues.  When playing a playlist, I can have half of the songs in the list start for about 6 seconds, then claim the server connection is lost, and it moves on to another song from the same server just fine.  this is true for older playlists and ones created since upgrading from S1 to S2. Trying to back up to the previous song craps out again.  I also cannot update my index as about 30 seconds into the update process it will claim the connection dropped. This is true even with the S2 app running on the media server itself (which I tried on a lark, no wifi whatsoever AFAIK). So I have some music I’ve not been able to catalog since adding it to my library august/september timeframe.  The wifi is fine delivering some 200Mbit to all speakers.  I have a mix of play 3/5 and beam running at the moment.

I’ve tried checking windows update on the media server, checking firewall settings etc.  no change in behavior.

That sounds like some sort of wifi interference , causing a disruption between the speaker and the source when it’s attempting to access that particular song, then re-connecting when it asks for the next one. 

Since you claim the wifi is “fine”, my guess is that you’ve got some sort of IP address duplication. I’d certainly start by unplugging all Sonos devices from power, and while they’re unplugged, rebooting the router.  Once the router has recovered from the reboot, plug the Sonos devices back in to power. 

However, if that doesn’t work, I would certainly recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

So based on some of the comments above, I unplugged everything, reset the router, and only plugged one device (beam) back in thinking that would substantially reduce the set of points of failure. Then tried to update my music index. Same issue, crapped out with a dropped connection in about 30 seconds.

So what did Sonos say when you submitted the diagnostics, and called in?

I went one step further and directly wired a single play 3 to the router and powered off all other Sonos components.  Which presumably keeps the router in the picture but eliminates the Wifi as a potential problem source. The problem persisted as far as updating the music index is concerned (have not tried playlists), so I am focusing on the server at the moment. As such I did not call Sonos but after I’ve exhausted sorting the server out, if the problem still persists will do so and report.

i still need to call them

Been having the exact same problem. But starting yesterday, I can’t even add the Library BACK.

It worked okay for three years, and all of a sudden just stopped its daily update. Could remove and re-add, and it would pick up new stuff. Now it won’t even re-add.

I have been frustrated with Sonos since Day One. It’s like they say about democracy - it’s the worst system imaginable, except it’s better than everything else.

So I’ve had a couple of long calls with SONOS support.  Among other things we changed the Sonos channel from 11 to 6, and removing and attempting to re-add the music library to the system.  Now adding the music library does not work either so I am without a library. They have concluded that the netbook dedicated to hosting my library is the culprit and not the wifi or router. They suggested I move my library to another machine and call them back.  I do not have another server handy at the moment so am without the 20000 odd songs in the original library in addition to the 30 or so I’ve been unable to add since this problem emerged.

I will give them credit for the time they took, but sdaly am worse off for the trouble.

Since those calls  I’ve dug into the netbook server to see if there is some performance issue that would explain random connection drops, ruthlessly killed off processes and removed any fatware I could find, even turned the firewall off completely while trying to re-add my library.  It seems to go a bit longer before giving up the ghost but no joy there.

So I am a bit stalled at the moment, but thought i’d at least report on (lack of) progress to date.

Wow. OK that’s not good. I’m without my library too, which is annoying.

I’m also astounded at the fact that troubleshooting appears to be “Try this, now try that”. I’m not running a netbook or anything, just a hard drive. And the firmware on my router hasn’t changed. So within that loop the only thing that has changed is updates to Sonos. (If it was something on my PC, for example, then how does it explain that no other devices - Android, iOS - can add the library back?)

Given how basic the Music Library interface is, I reckon they just don’t pour resources into support non-streaming media.

Thanks for the update. I share your pain!

In fairness they are not in control of all the bits.  

My problem is I moved, and changed providers. So a different home router/configuration etc.  STBs are now wireless in this setup so there is more “stuff” on the wifi. (although even with them unplugged the problem persists), and a different router.

So at the moment I’m back to assuming a network problem, and ping testing is making me suspicious.  Just not sure how to fix it if it turns out to be true.