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ShaneS
Contributor I
November 28, 2020
Answered

sonos move and Sonos Play 1

Hi. I have just added a Sonos Move to my system which just has 2 play ones linked in stereo.
I can play both the move and the play 1’s separately but as some as I turn on the move the play 1’s are no longer visible in the app. 
 

Any suggestions on what I need to do

Thanks

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ShaneSAnswer
Contributor I
November 29, 2020

I got sorted. Changed the Sonosnet channel to 6 on the Play 1 and then carried out a factory reset on the move and set it up again and all seems to be good now. 
 

Thanks

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3 replies

Airgetlam
Airgetlam
November 28, 2020

Try unplugging both the PLAY:1s and powering down completely the Move. Then reboot your router. Once the router comes back up, plug back in the PLAY:1s, and power up the Sonos Move. 
 

That should resolve what I think is a duplicate IP address issue. If it doesn’t, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

Bruce
    ShaneSAuthor
    Contributor I
    November 29, 2020

    Thanks Bruce. 
     

    no luck but you could be right about the duplicate ip 

    I’ve now discovered that the play 1’s are on Sonosnet channel 1 and the move is on Sonosnet channel 6. Should these be the same?

     

    Thanks

    ShaneSAuthorAnswer
    Contributor I
    November 29, 2020

    I got sorted. Changed the Sonosnet channel to 6 on the Play 1 and then carried out a factory reset on the move and set it up again and all seems to be good now. 
     

    Thanks

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